The Customer Service Representative (CSR) ensures the customer experience is exceptional throughout the entire business center. The CSR plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. The CSR acts as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression. The areas below will form the measurements of success in this role:1. Customer satisfaction 2. Cost effectiveness/productivity 3. Sales revenue target 4. Efficiency and effectiveness of processes 5. Continuous improvement/best practice

Responsibilities included managing account base of 100+ companies. Successfully negotiated long-termagreements to keep business and increase new business and sales. Increased sales by 120% within first 5months of employment. Other responsibilities included following up and qualifying any sales leads.Preparing excel spreadsheets on weekly and monthly sales activity and preparing monthly forecast for futuresales. Holding weekly sales meetings with Director of Sales and the President of the company.

Responsibilities included maintaining personal account list of 300+ companies. Maintaining and developingnew relationships with Vice Presidents of Engineering and Engineering Managers within those companies tomarket our products for their needs and also to acquire any information for future opportunities. Otherresponsibilities included writing daily, weekly and monthly reports on activity and future activity andpresenting these reports to the President of XGS Group and CEOs of our principles.

Responsibilities included maintaining account list of 200+ potential clients.Calling potential clients to market our product to their financial needs and wants. Other responsibilitiesincluded running weekly meeting with sales team, updating weekly and monthly sales reports on activity andpresenting reports to Sales Director and President of Freedom Debt Relief. Training and supervision of newhires.

Responsibilities include training and supervision of all collectors. Overseeing the collectors to make sure theyfollow FDCPA and company policies. Responsible for planning and running all company incentive programsfor collection team. Responsible for maintaining my personal portfolio which consists of 700+ accounts.Personal portfolio consists of commercial and personal accounts. Responsible for the tracking of eachindividual collectors earnings on a daily and monthly basis, and reporting daily and monthly earnings to the

Responsibilities included maintaining personal portfolio of 125 companies. Calling directly to all hiringmanagers within those companies to market our services for needs they have and also to generate leads forfuture business. Other responsibilities included recruiting and interviewing candidates for open job positions,placing candidates in temporary assignments and ending assignments of candidates if needed.

Maintain a presence of security for Gap Incorporated stores, preserving a positive customer environment,and prevention of external and internal theft. Responsibilities include assessment of store operations toconformance within Gap Incorporated guidelines.

Assisted in supervision of 8-person team. Maintained collection portfolio, which consisted of bothVisa/Master Card accounts. Helped with analysis of credit approval. Handled over 300 accounts personallywhich consisted of both business and consumer credit.

Supervised a multi-person team tasked in maintaining projected collection forecasts. Established forecastrequirements and work schedules with management and directed team working goals. Trained new hires incollections skills and guidelines within company policies.

Supervisor of small work team, which included daily routine tasks in ship maintenance or ship repairs.Supervisor of ships office and personnel files.