David Truslow Email & Phone Number

Charlottesville, Virginia

Charlottesville, VA

Technical Team Leader for a 33 member team assigned to the Health Information Technology team.-- Provide mentorship and advanced support to a team of desktop support technicians.- Manage all aspects of employee scheduling, time tracking, leave requests through web-based system.- Manage all logistics to support break/fix operations.- Use SOTI MobiControl.

UVA Medical Center Health System Technology Services, Charlottesville, VA

-Developed MS Access database solution for managing repair operations - tables, forms, queries, custom reports, output to email for delivery of various reports to corporate office-Assisted migration of MS Access database to BMC Remedy to integrate NTS with UVA/HSTS processes-Fluke Networks LinkRunner - Frontline Network Troubleshooting-Level II desktop.

Northern VA / Midlothian, VA

Corporate IT support projects. Traveled to NTS contract client sites to perform IT hardware support, troubleshooting, warranty and non-warranty hardware repairs.

Northern Virginia / Southern Maryland

Traveled to bank branch sites for an HP printer support project to repair and replace various models of HP printers.

Northern VA / MD / DC

Short term contract engagement for large scale server / desktop rollout project to update the IT infrastructure for a financial institution.Traveled to branch locations to replace all desktop computers with Compaq Ipaqs, install standard Ghost image, transfer data from old server to new server, install new networked laser printers. Moved client computers.

Mclean, VA

LAN installation contract to support opening of new Tysons Galleria business center for the world’s largest provider of flexible workplaces. Work completed two weeks ahead of schedule allowing center to be fully tested and operational for clients to move in and commence business operations. Installed new LAN for business center with T1, CSU/DSUs, Cisco.

Rockville, MD

Member of help desk support team providing support in heterogeneous user environments (Mac, Linux, Windows) at the National Cancer Institute handling escalations for 200 users within SLA’s. Assisted with long-term network upgrade projects. Installs/Moves/Adds/Changes of PCs and Macs for new and existing employeesConfigured PCs and Macs for network access.

Morrisville, NC

Provided installation, maintenance, troubleshooting and repair services for PCs, laptops, servers and printers manufactured by Compaq, Hewlett Packard, IBM, Toshiba, Apple. Performed hardware & software configuration, setup and troubleshooting, application support. Maintained documentation on work performed and service order status. Attained vendor.

Morrisville, NC

Researched and scheduled training courses for information technology professionals. Conducted interviews with employees to ascertain career goals and determined relevant training courses to meet those interests while fulfilling company needs for trained employees.Procured training materials to include industry publications, CBTs, and online opportunities..

Ba, English, History

Activities and Societies: The Cadet

Education record

Online courses through PVCC Workforce Services - ed2go.