Capi (Computer Aided Personal Interviewing) Helpline Co-Ordinator
- Supported the interviewers, regional managers, and office staff of a busy market research interviewer panel
- Dealt with 1st and 2nd line technical queries arising with PCs, peripherals and software; including in-house software applications
- Responsible for collating and monitoring details from the call logging system in order to aid the assessment of productivity, call times, and optimum personnel management
- Assisted with systems and server maintenance
- Lead one-to-one and small group workshop sessions to introduce software and hardware changes to employees
- Stock control of consumables; including ordering and auditing of stock for accuracy