Government contract with State of California. A Leader in Healthcare Payer Operational Transformation. Recognized for advanced capabilities in healthcare payer process transformation and operations across member services, claims administration, and provider network management.

(part time - evening classes with 45+ students) Training in Visual Studio for VB and C#.NET 3.5, Database Management (MySQL and MS Access), Office365, C++, Java, Python, Full Stack Web Development (HTML5, XHTML, XML, CSS3). Active faculty committee member to transition local high school AP students into the CIS college level programs. Active member of campus Business Technical Advisory Board.

Manager with 8 direct reports.Government contract with State of California for the President's state wide Covered California Affordable Health Care program. As the IT manager, it was my responsibility to provide all of the onsite technical and managerial IT support needs at the Rancho Cordova, CA facility. Duties started out with onsite a 2-month completion time frame of building the site IT infrastructure in collaboration with an east coast implementation team in setting up 4 racks of Windows and Linux virtual servers and related appliances along with the installation of software systems. This configuration included a connection into a private virtual cloud environment hosted by our global offices. Worked closely with external security auditors to securing the infrastructure that aligned with the Minimum Acceptable Risk Standards for Exchanges (MARS-E) required by the state of California. Implemented a remote DR site in Texas that included nightly automated backup of customer data. Maintained CCTV surveillance system. Configured CISCO digital phone system at site. Developed automated software solutions to process outbound print/mail healthcare documents using PowerShell, Visual Basic and C++ scripting in addition to scripting tools provided by a private vendor to automate 24-hour processing of data and reporting. Maintained SharePoint site for storage of all critical documents. Responsible for on-site configuration of Role-based access control using Active Directory. Maintained a SQL database that included SSRS custom reports.

Manager with 12 direct reports.Under the direction of executive management, developed and implemented both near and long term corporate wide web projects that included all reporting aspects of meeting compliance and regulatory requirements for banking environment. This included working directly with assigned project managers using MS Project with tasks ranging from 600 to 2,500 per project. Worked closely with the Compliance and Audit management teams to develop policy enforcement procedures that included quarterly training for Homeland Security, BSA, and Patriot Act. Developed validation plans for quality control using sophisticated change control system and assured project performance was aligned with company and business unit goals and objectives. Developed and negotiated vendor contracts and services. Ensured that sufficient resources were in place to provide high-quality support, extended coverage hours along with 99% uptime on host and ATM systems through the state. Implemented Help Desk ticketing system. Management functions such as hiring, promoting, training, quarterly team building workshops, and annual performance reviews. Prepared technology hardware and software budget proposals in excess of 5 million dollars. Disaster Recovery leadership team member responsible for replicating mission critical business applications to local and long-distance hot sites.

Manager with 14 direct reports. Reported directly to the CIO. Managed team of Project Coordinators, Programmer/Analysts, System Operators and a Technical Writer. Performed annual performance evaluations and set annual goals and objectives for advancement of staff. Worked close with Marketing to developed insurance software for brand loyalty and service. Worked closely with software and hardware vendors. This included the preparation and presentation of RFI’s and RFP’s. Developed project cost estimates along with risk assessments and validation plans. Prepared and maintained policy manuals to address compliance requirements set forth by the Department of Insurance. Managed the successful hardware/software conversion to an IBM AS/400 system that included a client/server relational database taking advantage of stored procedures and triggers to maximize efficiencies in operations. Collected and analyzed performance data for the reporting of host system I/O bottlenecks across a mixed hardware platform configuration. Directed the physical relocation of a data center to a new corporate office. Approved structural drawings of a new corporate data center and presented weekly status updates to CEO. Defined corporate directives for workstation hardware/software and operating acquisition. Developed and maintained internal procedures for security, administration, maintenance, and reporting of corporate data and voice communication systems. Established a companywide disaster recovery contingency plan used to carry out annual local and wide area disaster tests to a remote offsite facility.

• Designed, coded, tested, and implemented both on-line and batch application programs in a manufacturing environment using COBOL, RPG, CL and System Utilities in a networked environment.• Provided research and technical support on a team responsible for a full parallel hardware and software conversion from an IBM System/38 to IBM AS/400.• Redesigned IBM database structures to conform to standard data normalization rules.• Assigned and supervised the work of Programmers, Data Entry Operators and System Operators.• Designed, coded and implemented a PC-based Lab Formulation System using a 4GL language. Maintained accounting and Payroll systems and developed PC based applications that interfaced with host data.• Implemented an IBM manufacturing software package (BPCS), which included the conversion of production data from legacy applications.• Conducted scheduled IBM operating system upgrades.• Established and maintained both a point-to-point and switched network communication link between two manufacturing facilities. Coded and implemented Personal Computer applications to establish system-to-system data transfer links through workstation emulation.• Managed complete SDLC including RFP’s, RFI’s, etc.