Service Lane Manager
Chevy Chase Nissan
Bethesda, Maryland
Fast track growth from being first company employee to Service Lane Manager in three years. Directly responsible for client relations, marketing, warranty processing and administration, fixed operations coverage, personnel administration, training all related service employees, effective computer operations and maintenance, departmental expense control, forecasting, marketing, day-to-day operations management, constantly exceeding national CSI index and forecasted sales objectives. Developed operational, tactical, and strategic marketing plans through data-mining and demographical analytics. Designed business models that created transformational, measureable and improved results through bottleneck and inefficiency analysis.Selected Achievements:• Generated revenue to achieve a balanced, fixed absorption rate by month two at startup• Leading consultant every month throughout consulting position - May 2009-January 2011.• Service team, producing over $250,000 in gross revenue, monthly• Departmental staffing of 14-20 employees, including sales, service, and support staff• Consistently producing above national level customer satisfaction index ratings (910+/1000)• Sales tactics allowing consistent top 200 out of 3760 advisors rating nationwide when consulting• Departmental sales increases between 14%-74% monthly• Various achievements and Service Manager certifications through Nissan USA• Recognized for record-setting sales figures, territory startup/expansion and new account development• Highest Nissan dealer customer service retention score in the region for 2014• Outfitted B2B commercial maintenance accounts on top of traditional B2C accounts
