David Twitty Email & Phone Number

Cincinnati, Oh, Us

United States

Cincinnati Area

Customer Support for J&J Sedasys customers.

Newark, De

•Promoted to Service Business Manager to facilitate product and process improvements for the US Service Organization. Created the US Field Service escalation process which provides clear timelines and pathways of technical escalations for quick customer issue resolution. Required extensive collaboration within the global and regional support organizations including sales, marketing, manufacturing, product support, call center and field service.•Developed standard product support costs and… Show more •Promoted to Service Business Manager to facilitate product and process improvements for the US Service Organization. Created the US Field Service escalation process which provides clear timelines and pathways of technical escalations for quick customer issue resolution. Required extensive collaboration within the global and regional support organizations including sales, marketing, manufacturing, product support, call center and field service.•Developed standard product support costs and service contract pricing for all commercialized products.•Facilitated creation of processes and procedures for the US Service Organization to ensure compliance with ISO requirements and attainment of highest possible levels of customer satisfaction. Show less

Seattle Wa

•Promoted to Customer Care Manager to the Pacific Northwest service region with 15 Field Engineers in 5 states, 300+ hospital and laboratory customers and over $15 million in service revenue. •Improved territory performance and customer satisfaction within two years to become one of the top performing regions within the US.•Excelled at fostering teamwork between sales and service, advanced customer and FSE training opportunities, and strengthened customer relationships with superior… Show more •Promoted to Customer Care Manager to the Pacific Northwest service region with 15 Field Engineers in 5 states, 300+ hospital and laboratory customers and over $15 million in service revenue. •Improved territory performance and customer satisfaction within two years to become one of the top performing regions within the US.•Excelled at fostering teamwork between sales and service, advanced customer and FSE training opportunities, and strengthened customer relationships with superior region service support. Show less

Newark, De

•Promoted to Call Center Supervisor with 15 - 20 direct reports. Ensured highest possible technical resolution rates of customer issues, compliance to ISO and FDA documentation requirements. Responsible for product and satisfaction complaint escalation and resolution, and performance management. Ranked #1 Technical Solutions Center in the industry.

Newark, De

•Promoted to Senior Call Center Hardware Specialist. Provided highest levels of customer satisfaction and problem resolution via phone support trouble-shooting for customers and 1st level hardware support for Field Service Engineers.

Greater Boston Area

•Utilized electronics and electromechanical background to troubleshoot, maintain, and repair complex clinical diagnostics instrumentation. FSE of the Year - 1997

B.B.A., Business Administration, Magna Cum-Laude

Associate Of Arts And Sciences (A.A.S.), General Studies

Associate Of Arts And Sciences (A.A.S.), Electronic Systems Technology