• Solution Innovation: Creates and launches innovative technical solutions that address customer needs, improve product adoption, and enhance operational workflows. Continuously monitors and optimizes solution performance to meet evolving business requirements.• Transformative Leadership: Leads complex, cross-functional initiatives to transform operational processes, optimize service delivery models, and implement scalable solutions for maximum business impact.• Infrastructure Strategy: Develops and executes strategies for technical infrastructure, including platforms that promote knowledge sharing, best practices, and solution reuse. Focuses on enhancing efficiency, accelerating development, and fostering collaboration.• Vendor Optimization: Manages vendor relationships, oversees performance, and optimizes utilization to ensure cost-effective, high-quality service delivery. Streamlines service offerings and resource allocation for efficiency.

• Manage the relationship between Google Technical Services Ads and Sales Leadership, co-owning book of business, and identifying opportunities to drive business growth with technical services and solutions• Manage Solutions Engineers and Consultants who work alongside sales, in direct relationship with selected advertisers• Understand and advocate comprehensively for initiatives across Google Technical Services Ads to Global Support & Product Operations• Develop plans, design and refine services to support sales needs, using quantitative analysis, industry research and advertiser feedback

• Propose, design, and create prototypes, demos and proofs-of-concept to a wide variety of audiences, which include marketing professionals and engineers• Solve customer business issues with a variety of technologies• Brainstorming with the Sales team on technical propositions to enhance customer advertising• Provide consulting services for and support implementations of Google APIs to help clients create successful applications

• Collaborate with tier one ISPs in Canada, US, and Europe to determine product requirements• Initiate, plan, and manage delivery of complex and mission critical enterprise software projects with limited resources to customers’ satisfaction• Scrum Master on internal engineering product line with a team of ten members• Deliver enterprise projects on time, on budget, and to scope while ensuring a positive team culture

• Engage with clients to determine project scope and technical design for retail IT systems (POS, payment processing, host communications)• Implement and manage project deliverables, including software configuration, delivery of hardware, software deployment, go-live, and post-live support and training• Develop new product offerings by leveraging existing technologies to attract business from non-traditional market segments• Subject matter expertise on payment processing, extensive work for clients on PCI DSS compliance• Provide sales campaign support and general retail IT consulting• Present sessions on best practices at annual client conferences