David Umana Email and Phone Number

Picked as one of the two account executives for this role due to high performance and customer support. Managed my own book of business during the Early Life Cycle post sale. Made sure deals were on-boarded correctly and went live. Troubleshot for any technical issues, made sure they were set up properly and were achieving revenue goals. • Exceeded Quota Q1 (Over 164%)• 100% deals were on-boarded correctly and went live• Troubleshot for any technical issues, made sure they were set up properly and were achieving revenue goals• Maintained a high level of customer satisfaction by providing timely and effective support to a diverse client base.• Assisted in resolving customer issues, escalating complex cases to the appropriate teams as needed.• Tracked and reported on key customer success metrics, identifying areas for improvement.• Collaborated with the marketing team to develop customer success stories and testimonials.• Conducted surveys and gathered feedback to continuously improve the customer experience

Managed multi-locations, mid-market clients concentrated on Spanish speaker accounts.• Identified as top 5 Rep bringing the most amount of revenue for the company• Increased client portfolio revenue by 25% through strategic upselling and cross-selling initiatives.• Identified customer needs and collaborated with internal teams to deliver customized tech solutions.• Established long-term relationships with clients, contributing to a 15% rise in repeat business.• Conducted regular business reviews with clients to align on goals, project timelines, and product usage.• Negotiated contract terms and managed renewals, ensuring mutual satisfaction and continued partnership.• Transitioned new clients to the Customer Success team, ensuring a seamless handoff and consistent support.• Provided expert consultation on business issues, identifying opportunities for product innovation and implementation.• Implemented strategic sales plans tailored to individual client accounts, driving growth and retention.• Received the Shark Award, May 2023

Account executive for a fast-growing stealth startup in the food and beverage industry, which provided consumer insights to help business owners generate additional revenue, analyze top products, and decrease operational inefficiencies. •Achieved a 30% increase in sales revenue by developing and executing targeted sales campaigns.•Prospected and qualified new leads through cold calling, networking, and digital outreach.•Delivered engaging product demonstrations and presentations to potential clients, showcasing technical features and benefits.•Managed client communications, addressing inquiries, resolving issues, and ensuring overall satisfaction.•Participated in sales meetings and training sessions to enhance product knowledge and sales skills.•Collaborated with the marketing team to develop lead generation strategies and promotional materials.• Awarded Rookie of the Month, June 2021•.Received the MVP award, July 2021•.Received the Shark Award, February & November 2022

Co-founded noblinders to pursue greater meanings through sustainable travel, and to offer powerful experiences through human interaction, social impact, and ecological awareness targeting the North American and European markets•. Ramped up sales over 155k USD during first year with strategic state and private partnerships• Winner and grant recipient of Innovatur 2019 in Valle del Cauca, CO• Regional Finalist of Procolombia Tourism National Awards for the development of peacebuilding and post conflict tourism experiences.• Speaker in the International Week of Science, Technology and Innovation 2021 – Focusing on Tourism, Cotelvalle Workshops during Covid-19, Workshops for the Municipal Department of Tourism of Santiago de Cali and for the Chamber of Commerce.• One of the 10 companies chosen by Santiago de Cali Chamber of Commerce to be part of the Experience Cluster.

• Coordinated the utilization and logistics for Schlumberger and other rental assets, minimizing non-value added time and trucking expenses following lean pull system.• Initiated lean inventory practices in Oklahoma City District that could save 11 million dollars per year by keeping backups in staging yards in nearby territories.• Determined savings of 135k dollars in 3 months by providing our own float valves and filter screens.

• Chosen to be part of the Remote Operation Team that hold night/day shifts remotely for field population in United States and Canada being responsible for data delivery and different M/LWD responsibilities, working up to 4 jobs at the time.

• Filled in office for US Land Field Quality Champion.• Part of the Team that broke the fastest curve and lateral record in the Woodford Shale for Continental Resources.• Named NAL Be Outstanding Engineer of August 2015 by North America South Basin District Manager due to high performance and client engagement.

• Measurement While Drilling (MWD) / Logging While Drilling (LWD) Cell Manager Engineer in charge of providing accurate directional, well placement, gamma and resistivity services to different clients in OK, TX, ND, WY and OH.• Zero nonproductive time (NPT) due to human error since hired.• Performed real-time analysis, log interpretation and troubleshooting of drilling events, tool response and acquisition system performance at well site.

• Led a team of eight operators and additional temporary personnel to maintain production above daily goals while troubleshooting for unexpected situations• Accountable for the coordinated management of multiple projects directed towards the improvement of oil handling, and safety; defining work scopes and presenting to contractors • Initiated and implemented Job Safety Analysis (JSA) for daily tasks in the Oil Room; reducing personnel exposure to hazardous materials and unsafe procedures determining the right personal protective equipment (PPE) for the task• Initiated and documented log out and tag out (LOTO) and work instructions in order to have standardized procedures• Created a data base that makes the parts ordering process more efficient during off season • Responsible for tanker loading and oil inventory

• Developed a process in order to incorporate the RoadNet software into the UPS’s Central Team routine; to reduce mileage driven, routes, and increasing pick-ups per hour• Provided a spreadsheet where management can keep track of costs and savings per route • Determined savings of half a million dollars within one year after implementation of the software in Central Florida’s hubs

• Managed and executed a wave impurity project in the distribution center (DC) that decreased 8% of late cases by developing a magnet procedure• Provided material handling and facility layout recommendations to upper management that could save $ 40,000 a year to the DC with minimum investment • Proficient knowledge of material handling, from receiving to shipping in the DC• Identified opportunities for improvements by performing ergonomic job surveys, analyzing operations, reviewing job loads, and making recommendations• Trained team members in the transition of a new short runner procedure