I currently work as a Multi-property Guest Services and Quality Assurance Assistant at The Westin Reserva Conchal & W Costa Rica, where I apply my skills to provide exceptional experiences for our guests. With a solid background in security & loss prevention at the same resort, I bring an integral perspective on confidentiality and Quality Service. I am in the process of obtaining a technical degree in Business Administration from the University of Costa Rica and hold a degree in English Teaching from the Universidad Latina de Costa Rica, which enhances my professional profile by allowing me to communicate effectively in an international environment. My commitment to excellence and constant professional development defines me as a valuable collaborator in the hospitality sector.