David Van Email & Phone Number

United States

Redmond, Washington, Us

Palo Alto, California, Us

Support strategic enterprise cloud customers with on-boarding, adoption, expansion and retention motions during their hyperscaler journey. Primary responsibilities includes understanding customer’s roadmap, use cases and becoming a trusted advisor to assist them realize their cloud strategy. Act as the customer's Champion and Advocate, meet with customers on a regular cadence to actively monitor deployment velocity and work towards addressing any challenges and/or blockers. Share customer feedback with BUs and R&D for product development. Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition. Help identify, generate and facilitate additional revenue leads and share with the account team.

Palo Alto, Ca, Us

Armonk, New York, Ny, Us

Driven to generate value by managing all aspects of the onboarding process - the transition of a customer from deployment to Support. Act as a technical escalation point for Support to mitigate complicated customer issues. Engage in proactive communication with all IBM Cloud Object Storage customers to convey service changes, status updates and product offerings. Consult with both prospective and existing customers, building reference architectures of customer infrastructure. Develop solutions for customers revolving around the object storage ecosystem.Ensure that the overall customer experience is responsive, effective, and seamless.

Bellevue, Wa, Us

Provide strategic technical guidance related to the customer’s adoption plan and ongoing technical enablement. Advise clients on data incorporation, change management and data modeling. Engage customers to track their technical initiatives and help drive achievement of technical development goals. Centralize and maintain critical client architecture and operational documentation

Palo Alto, California, Us

Execute value realization and customer problem solving of IT investment for Virtual Instruments’ products. Install and Configure Virtual Instruments’ enterprise products and services (pre-sales and post-sales). Implement proactive management steps to predict and respond to failures of customer owned hardware. Perform storage optimization consulting and business case development.

Arlington, Va, Us

Design and recommend technical solutions based on client’s business requirements to include Server and Storage Solutions, Virtualization, Data Security, and Managed Services. Develops strategies, policies and best practices through participation in team meetings and other direct contributions. Develops and cultivates strong customer relationships.

Round Rock, Texas, Us

Plans and manages the installation, configuration and tuning of SAN and storage hardware and software. Provides advanced technical and/or business consultative services during the post-sales cycle. Developing, implementing and overseeing policies and procedures to ensure consistent storage provisioning, uptime, regulatory compliance and data protection. Trained numerous resources including peers, EMC partners and the customer.