Work with Subject Matter Experts and Element Owners as needed to gather information and investigate issuesGathering data from many systems for analysisTriage completed investigations for CAPA Review BoardIndependently produces and completes CAPA recordAbility to assess risk as it pertains to the CAPAResponsible for performing timely, detailed CAPA engineering tasks like: assessing issue descriptions, reviewing CAPA data sources, assisting with root cause analysis and quality problem solving.Represent CAPAs during audits and CAPA Review Board meetings.Analyze quality monitoring data sources and apply statistical techniques to identify existing and potential causes of non-conformances.Perform periodic trend analysis and corrective action effectiveness measures of all quality system events and identify opportunities for improvement.Act as Local Demand Manager for the QCM Trackwise CAPA tracking system.Act as a Training System Administrator for the business unit.

At Philips Andover Campus:Create and maintain CAPA related project plans in MS ProjectCreate and maintain CAPA related data sheets in MS Excel and other softwareAssist CAPA project management teamAssist in maintaining group SharePointUpdate and administer 70+ PowerPoint organization chartsAssist in scanning and uploading engineering records to SharePointGeneral office assistance duties

Assign and track work flow assignments to examiners including form errors and reassignments in a secured information environmentMaintain logs of assignments and errorsProcess unemployment appeals from claimants and employersTrack and disburse office supplies, equipment, and paperAssist in ordering and receiving office suppliesAdminister network tools for multipurpose printers

Testing upgrades and government mandated changes to insurance databases.

Support and regional launch of Medicare Part B HIGLAS financial tracking systemResponsible for the updates, maintenance and creation of new manuals for the System Support Group, as well as reviewing it annually.Maintenance and data entry on two internal SQL databases through MS Access including manual and automated updates for testing purposes Training of co-workers employees in other groups on HIGLAS as well as ComponentOne's Doc-to-Help software.

Proofreading and edits to new pre-existing test documentation.Entering claims into database for use in testing changes. Access SQL databases through MS Maintenance.Running daily automated reports using macros within MS Excel.Assisting in the generation, updating and formatting of reports in MS Excel and Word

Primary client contact for major Hardware Services division (HWS) pharmaceutical account. Managed divisional ISO 9001:2000 initiative, including departmental certification 07/2006.Coordinated input and action items across several tiers of management.Created, Implemented and maintained SOP documentation Designed a departmental tracking program for internal training systems. Performed role as a third party vendor contact in the absence of a Vendor Manager.Diagnosed and repaired laptops, printers and other computer equipment.Created and maintained small scale databases.

Rebuilt and configured nightclub’s lighting system.Programmed and maintained two separate computerized lighting systems for the stage, as well as sound, special effects and lighting systems for the house.Coordinated directly with sub-contractorsSupervised different levels of staff as needed.