David Vanderberg Email & Phone Number

Fayetteville, North Carolina Area

Boca

*Coached, motivated, trained, developed, and guided employee performance through a variety of mechanisms such as observations, metrics analysis and feedback devices from customers, peers, management and others*Used strong knowledge of customer systems, products/services and leadership skills to oversee and guide employees to meet performance and customer service objectives. Reviewed and evaluated staff on ability to meet those objectives. Directed and advised improvement strategy when objectives were not met. Administered the appropriate disciplinary action as warranted*Ensured team operated at highest level of quality and productivity.*Observed calls in assigned Customer Service and Operations function to ensure proper quality and productivity offering employee coaching and development when necessary and/or required*Handle escalated customer complaints.*Ensured employees' adhered to AT&T; Mobility policies and procedures, including the Code of Business Conduct