Leading Workplace Transformation projects including (but not limited to) refurbishments, space planning, supplier and stakeholder management, strategic proposals, cultural change, budget management.

Change Manager (Digital Workplace):Leading change within the Digital workplace team to deliver an agile working strategy which focuses on workspace, people and technology. Main responsibilties include:- Project management- Senior stakeholder engagement- Produce and deliver workspace standards- Change Management- Influence and engage senior stakeholders- Matrix management- Strategy development- Workspace utilisation

Service Desk Manager (ATM Operations):Led a team of technical analysts to manage and monitor the ATM network performance whilst delivering best in class results through a period of unprecedented change. Main responsibilities included:- Performance management- End to end process flows for level 1 and 2 queries- Incident, problem and change management- Senior stakeholder management- Training, coaching and onboarding- Team and network performance reports- Call Centre call monitoring- Accountable for Service Desk KPIs and SLAs- Resource management- Supplier managementWhilst managing the ATM Service Desk, the team were nominated for ‘team of the year’ award and were recognised for 'exceeding all performance measures while delivering an outstanding level of customer service'.

Senior Analyst (ATM Operations):Within this role I managed a team of analysts on the ATM Service Desk to deliver first class service to internal and external customers whilst delivering key business targets.Main responsibilities included:- Undertaking 1:1’s - Arranging and chairing team meetings- Process improvements- Producing technical MI reports- Stakeholder and customer engagement- ServiceNow technical administrator- Complex fault resolution- Poor performing analysis- Produce and monitor KPIs and SLAs