Kindred by Publicis LePont | CEE Hub | Center of Excellence | Data & Technology As part of Kindred / PXP CEE Hub responsible as a project manager for the digital content creation / developmentcapabilities of the team to cover creative production for one of the top pharmaceutical company on the world.Lead dedicated global team of RTE email developers and QA engineers (6 FTE in total)Responsible as manager to cover client needs for two Tier 1 markets. Manage day-to-day delivery tasks with a short TAT including content management, CRM management and other services.

As part of Software Production Cloud team in Red Hat Portfolio & Delivery organization responsible as project manager/scrum master for software development capability in the team cover Red Hat pipeline used for shipping Red Hat product releases.Lead dedicated global team (APAC, EMEA, LATAM, Middle East, US) of software developers and release engineers (15 FTE in total)Responsible for delivery several projects involving development of new tools and services as well as implementing functionality changes in existing ones. Working in agile environment with incremental deliveries.Coordinating work of multiple teams working as part of complex projects to deliver solution and smooth implementation to the production. Monitor that project execution is aligned with stakeholder expectations, requirements, change request, quality, timeline, available resources.Coordinating Agile development, service operations and release management together with Product Owner, Tech Lead, Release Coordinator, SRE and software + release engineers. As scrum master manage all scrum ceremonies (Sprint review/planning, Refinement, Stand Up, Retrospective) and help to facilitate scrum to the team by ensuring the scrum framework is followed. Cooperating with Product Owner on work prioritization, preparation quarterly roadmap.Preparing QBR overview and presentation for quarterly planning meetings.

As part of global team (US, LATAM, APAC, JAPAN, EMEA) responsible for EMEA production with approximate $1M revenue per year for newly onboarded clientMain contact point for EMEA client project managers and 20+ client local market managersLead a team of 1 dedicated localization lead and 2 temporary dedicated leads/engineers (production peak period only)Helped to build robust and scalable production solution to cover very fluctuating demandManaging very specific localization projects – complex marketing multimedia projects into 20+ languages for TV adds with specific client requirements (special quality process – 6 round client review, cooperation with external media agencies, covering legal TV clearance and distribution)Played key role to build brand new service for the client – TV spots distribution for the TV and internet TV broadcastingContributed to established pool of external voice talents to cover client specific requirementsResponsible for delivering projects for client with requested quality, turnaround time and priceResponsible for project risk analysis, definition of mitigation actionsManaging relationship with existing vendorsResponsible for utilization existing localization team and resource planning in generalCovered QBR presentations preparation and presentation to the clientContributed to revenue growth by improving production processes

Managed portfolio of the 6 mid-size clients with $1M revenue per yearLed a team of 3 localization leads and engineersManaged different type of projects (24 fast TAT small projects vs large $300k revenue complex multimedia projects)Responsible for delivering projects for client with requested quality, turnaround time and priceResponsible for project risk analysis, definition of mitigation actionsEnsured client satisfaction with health financial resultsManaged relationship with existing vendorsResponsible for utilization existing localization team and resource planning in generalCovered QBR presentations preparation and presentation to the clientContributed to revenue growth by improving production processes

Maintain the translation teams that will perform translation activities cost effectivelyWork with operations/project teams to customize the translation unit teams for specific programsCoordinate the translation teams on a per project basisAssure the quality coming from the translation unit and organize the appropriate proofing activities within the unitTrain the individual translators on specific tools needed on projectsEscalation point for all commercial activities

Managing setup of new clients:Project management ensuring 24/7 services responsible for covering EMEA time zone as part ofglobal team, support internal teams in different locations/timezones (APAC, LATAM)Support sales team through developing effective project delivery solutions/proposalsManaged setup of all internal processes, implementation automation to the processesResponsible for financial results, quotation/ financial reportsPrepare project specific education, coachingUpdate, prepares regular reports and provides feedback to client, status of agreed KPIs, escalation of issuesOrganizes project/client/partner meetings and callsManaged team of 3 localization leads

• Administrative support for Project Managers.• Prepare presentations and reports for the client.• Prepare and implement project plans.• Management of project documentation.• Monitor clients' satisfaction and take improvement actions.• Responsibility for the accuracy of the process and the compliance schedule projects.• Entering work to internal and external suppliers and their coordination.• Analysis of files and file preparation before the localization process.• Finalization of files before the delivery to the client.Responsible for enlarging production team in Brno Managed team of 2 localization leads Responsible for fully engineer/lead traning of newcomers in Brno production teamCollect data and preparaton weekly and monthly financial report for project managers/client

Monitoring, controlling and operating complex computer systems, networks, aplications in multivendor environment.Resolving and routing as appropriate, supporting the Systems Management Processes specific to their customer requirements, performing I/O (tape and print) duties where appropriate and batchmanagement when required.Provide professional customer care, quickly and effectively solve customer problems.

Customer service, receipt, evidence, stock of orders, direct support of clients; distribution orders.

Drawing and creation of technical documentation (CAD systems).Change management.