David Venon Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

I was the point of contact for uk enquires coming via calls, emails, post and social media, liaising with different departments in order to resolve issues encountered by consumers and customers.

London, United Kingdom

As part of a team of customer care agents, be the first point of contact for dentists supplying our services, but also support the wider sales team in day to day support with their customers.

London, United Kingdom

Temporary contract as a customer care agent during high peaks of contact for the business.Be a first point of contact for customers via phone, email, livechat.Be a point of contact for call escalations when necessary.

London

Blued is a Gay Social Networking app launched in China in 2012, with over 27 million users across the world. In order to operate a full European launch of the app, I was hired as part of a small team to help create a product which, although based on the existing Chinese model, was relevant and adapted to a western market. Responsibilities:Help manage and improve on the challenges of overseas communication between China’s HQ and our European team;Manage all platforms of content for the UK market (blog, Facebook/Instagram) to ensure our response time is in line with expectations and content is shared efficiently across all mediums;Manage in app operations for the UK market and offer assistance to the French market in order to ensure consistency of messages. This includes managing promotional materials for content, answering user’s queries, creating discussion groups in app and organizing in app contests to help increase our number of DAU (daily active users);Work closely with media partners on editorial content and events;Liaising with/managing broadcasters for the programming of Live and replayed content in app: review content, establish the most popular ones based on strict KPIs and managing the programming of replayed content to maximize engagement;Work closely with designers on ensuring in app visuals are always reflective of our positioning;Create relevant content for target market, recognizing the most effective one and creating innovative solutions when it comes to content adapted for gay dating/social networking platforms specifically, and the LGBTI community overall;General Customer service duties with users to ensure the community aspect is strong and supported, and that we offer a different experience to our users than what they may expect of a similar product/competitor;

To manage both off site and on site engagement, ranging from creating and populating adapted content for all social media platforms (5 Facebook pages, three Twitter accounts and a blog), measuring all aspects of customer engagement across the site and social media platforms by compiling and analyzing data (establishing KPIs and create weekly report on progress), notifying the business of peaks and trends in company image and how it is perceived inside and outside the business, and the creation, implementation and monitoring of new projects such as a loyalty program, a blog, charity initiatives (with both local charities and bigger national names) and the launch of specific social media campaigns. A main aspect on my role is to positively engage our customer database across multiple channels, ensuring our brand “voice” is consistent across all channels, and to experiment with multiple content type in order to find the best way to generate engagement and brand loyalty.

In charge of organizing regular training and test sessions for agents, ensuring that the quality of their work and the information given is of a high standard. Weekly and monthly reports on staff performance, company objectives and achievements, refunds/resends/returns and Contact Centre overall performance. Project managing the implementation and constant improvement of a new emailing and live chat platform.

Dollis Hill

London, Greater London

Working from home on a short term assignment for LEGO, answering emails for English and French consumers.

Kingston

As an advisor, I was responsible for answering inbound calls and emails from the Microsoft Consumers of Digital River E-Commerce platform. Duties included advice on products, Technical support and escalations.

Slough, Berkshire

After eight months working as a phone advisor for the company, I was promoted to Deputy Performance Coach for a further six months assignment, co-leading a team of 22 advisors.During this period I achieved a high level of efficiency, both in Performance Management and Leadership skills. I have also been involved with the CS committee, working on 3 projects to facilitate networking amongst all employees of the CS department across Europe and The United States.

London, Southwark

After self-teaching in Adobe Creative suite, I combined my former academic Arts qualifications with computer work to create a portfolio of original and relevant Artwork. For the duration of my time as a freelance Illustrator, I have worked on various projects, for both prints and web base supports.During my time as a freelance illustrator, I had the opportunity to work on various posters and flyers’ design, contributed to a 2 pages illustration for a lifestyle magazine, Logos creation and the design and layout of a social gazette for a nightclub.

Bachelor'S Degree, Ba Hons Open Degree, Upper Class 2.1

Open Degree in English Linguistics, Creative writing and Design thinking.

Fashion Design Technician Degree

Deug Arts Plastiques