David Vernon Email & Phone Number

Mimbres, NM, US

Remote

• Member of Stanford University’s Continuing Studies Program, which is a premier adult learning program offering more than 600 courses, workshops, and seminars to more than 17,000 students annually.
• Provide live support for Zoom courses and cohost classes when needed.
• Provide technical support via email, Slack, and Zendesk.
• Assist with Course building through Canvas.

Remote

Silver City, New Mexico, United States

• I was a member of a dynamic and agile team of desktop technicians providing excellent support for over 1200 internal and external users, which included staff, vendors, and affiliates. We maintained 500 plus.
• Heavily leveraged Service Desk and Manage Engine for support, ticketing, asset tracking, solution repository, and for day to day operations.
• Supported staff over the phone, in person, through ticketing system, email, and chat.
• Support PC environment while learning to support medical appointed equipment.
• Responsible for purchasing, receiving, and maintaining inventory
• Track assets from deployment to retirement.

Sunnyvale, California

Provide excellent end user support for staff in the local office, as well as remote employees throughout the US, Europe, and India. Administer Office 365, Active Directory, various software, and VoIP phone systems. Purchase, maintain, and configure Windows and Apple hardware.**Period between August 2018 - January 2020 employment was on a consultant basis.

425 Broadway St, Redwood City, CA 94063

Provided complete end user focused desktop support. Exceptional customer service skills and a genuine concern for quick resolution. Highly skilled across many platforms in maintaining, troubleshooting, and repairing desktop/ laptop/mobile devices, and peripherals. Exceptional problem-solving skills. Ability to quickly identify issues and implement solutions.

1454 Page Mill Rd, Palo Alto CA

• HighWire Press, a department of the Stanford University Libraries, hosts high-impact scholarly journals, books, and other scholarly content on the Web, primarily for not-for-profit societies.
• Responsible for purchasing, configuring and maintaining desktop, laptop, and mobile devices for 150 employees(local, remote and temporary staff)
• Created and managed all user accounts in Unix and LDAP environments
• Support Access Control department in monitoring, troubleshooting, and repairing subscription files in a Unix environment work flow
• Support System Administration group in user account creation, group and permission maintenance. Maintained FTP servers for department, vendor, and client use
• Maintain equipment inventory in the following capacities: determined equipment needs, ordering, implementation, tracking, and ultimate retiring/surplus

101 University Ave, Palo Alto CA 94301

Managed the overall function of retail floor, and repair shop. Responsibilities include purchasing, scheduling, inventory management, marketing, and instrumental in assisting with new store move.

Palo Alto, CA

• Assisted in development, managed construction and operation of public service venture Represented private business in collaboration with local government and county agencies

Santa Clara, CA

• Managed all daily operations of retail store
• Responsible for hiring, training, and scheduling of store employees. Managed store inventories, budgets, and sales goals. Participated in all aspects of bicycle sales and repair

Bachelor Of Business Administration (B.B.A.), Business Administration/Marketing

Activities and Societies: President & Founder of CSU Cycling Team, International Business Club, DJ and volunteer at KCSU radio.

Associate Of Arts (Aa), Automobile/Automotive Mechanics Technology/Technician