-Pilotage of the proper conduct of specific customer satisfaction surveys (NEVQS, Fast-Track, ESTEL) on technical and geographical perimeters of responsibility; -Providing preliminary syntheses, according to existing standards (format and content); -Ensurance of quality deliverables as a interlocutor with the external market research agencies, (encrypt customer complaints, sampling principles, planning respect) to internal clients; -Management of the processing of input… Show more -Pilotage of the proper conduct of specific customer satisfaction surveys (NEVQS, Fast-Track, ESTEL) on technical and geographical perimeters of responsibility; -Providing preliminary syntheses, according to existing standards (format and content); -Ensurance of quality deliverables as a interlocutor with the external market research agencies, (encrypt customer complaints, sampling principles, planning respect) to internal clients; -Management of the processing of input data from the time they are received by the institutes until thedelivery of the work files to the recipients (AESC, trades and corporate coordinators, other PilotSurveys); -Updating the survey databases; -Building reports and reviews based on customer satisfaction survey data available; -Contributing to performing punctual or regular analyzes for different internal clients. Show less

-Performing full treatment of warranty claims for Citroën and Peugeot network repairers: introducing warranty orders into the manufacturer's system, after prior checking manually and automatically afterwards, through periodically made and updated control macros -Verifying warranty prices and making repayment forms through additional Excel macros. -Making corrections in the manufacturer system and solving the special cases through communication and permanent… Show more -Performing full treatment of warranty claims for Citroën and Peugeot network repairers: introducing warranty orders into the manufacturer's system, after prior checking manually and automatically afterwards, through periodically made and updated control macros -Verifying warranty prices and making repayment forms through additional Excel macros. -Making corrections in the manufacturer system and solving the special cases through communication and permanent mediation between it and the network of authorized repairers. -Analyzing and realization of periodic reports showing the evolution of the main indicators of the warranty activity: evolution of the budget, cost per unit, cost per dealer, identification of the most expensive incidents and causes of the drift from the objective.-Mediation of litigation situations between authorized repairers and end-customers.-Participating in periodic audits within the network to ensure good compliance with the manufacturer's rules and correction of existing anomalies in the warranty activity.-Assisting the parts department to perform automated verification scripts and macros for evolution indicators. Show less