It Support Specialist
CurrentRespond to, diagnose and resolve end-user hardware and software problems. Ensure user receive support. Follow up with users. Log all reported issues and support requests into the ticketing system. Close tickets promptly when request fulfilled or issue resolved. Document resolutions to newly discovered issues; enter them into the support database, and advise IT Services of the issue and resolution via email. Take primary responsibility for various applications and products including: Two-factor authentication, iPhone Mobile Device Management and Video and Audio Conferencing systems. Set up new hire workstations, conference room setups, maintain office hardware.