Working within Hays Corporate Accounts I am currently responsible for delivering and developing out sourced recruitment services to a number of top tier Investment Banks and Financial Services Organisations including UBS, Citi, Goldman Sachs and JP Morgan.ResponsibilitiesFull P & L responsibilityResponsible for Net Fee income of c.£12m.Development and implementation of a comprehensive sector business planFull participation in solution development for potential new clientsContract negotiations with new clients and suppliersManagement and development of a team of 7 Client DirectorsResponsible for a team on c.200 staffEnsuring Service delivery to contractual agreementsDeveloping and maintaining relationships with board level clientsKey AchievementsSuccessfully restructured the delivery team to produce a more efficient organisationExceeded budget by 10% Development and delivery of a Training academy for managers and High Potential staff100% retention of contracts at point renewalSubstantial expansion of existing service

• Full P&L responsibility across all accounts• Responsible for fee income of c.£4.0m• Managing and developing a team of c.60 staff• Maximising Hays group revenue opportunities whilst maintaining a high level of client satisfactionKey Achievements• Full contract renegotiation with UBS, leading to a 2 year extension• Responsible for the Standard Bank tender process including initial conversations, submission of tender and contract negotiation • Implemented a restructuring programme to bring costs inline with fluctuating fee income• Maintained a significant fee income within a dramatically declining market• Consistent overachievement of financial targets • Established a successful Direct Sourcing team at the majority of the clients. The team at UBS is now the largest single supplier of temporary workers.• Participated in various global recruitment projects• Created a ‘near-shoring’ solution to provide a remote, candidate sourcing team• Responsible for a project team that successfully relocated various non-core tasks that were being performed onsite to a central service centre • Developed alternative revenue streams to compensate for falling recruitment activity• Developed and delivered various training courses to staff and clients including competency based interviewing, management training• Contract negotiation with both client and suppliers• Ensuring Service delivery to contractual agreements• Developing and maintaining relationships with board level clients• Creating and implementing strategic account development plans with all clientsto ensure Hays’ activities compliment the client’s long term strategic aims• Ensuring adherence to SLAs

• Managing a team of c.80 staff across 6 sites• Temporary/contractor population of c.5000 and c.1200 permanent hires per year• Managing net fee income of c. £10m /year• Contract negotiation with both clients and suppliers• Agreeing and managing all commercial arrangements• Management of P&L • Ensuring Hays’ activities compliment the client’s long term strategic aims• Service development and expansion• Developing and managing key relationships with board level clients