Store Manager in Training, currently learning the day to day operations of an SMIT at Aldi.

Lead a team of 4 print room operators, 3 travel document verifiers and 1 warehouse lead for Midwest Auto Club (MAC) through implementing processes and procedures for our AAA members. ● Lead the daily office operations of AAA’s insurance billing and routing center for AAA member’s insurance documents as well as fulfilling members traveling requests with printing and sending Trip Tiks in timely fashion. ● Responsible for daily printing and mailing over 30.000 insurance documents to AAA members.● Train Print Room Operators (PROs) on key printing and inserting equipment (Ricoh Pro C7210 printers, Quadient Inserters, as well as cutters, punch machine, coilers and Quadient Mach 6 envelope printer machines). Skills: Training and Development (HR) · Customer Service Management · Strategic Planning and Execution · Training · Customer Contact · Customer Relationship Management (CRM) · Change Management · Budgeting · Customer Service · Production Management · Project Management · People Soft · Business Development · Employee Relations · Analytical Skills · Supervisory Skills · Teamwork · Customer Loyalty · Time Management · Problem Solving · Customer Support · Performance Management · Leadership · Organization Skills · Administrative Management · Hiring · Sales · Microsoft Office · Interpersonal Skills · Organizational Development · Operations Management · People Development · Communication · Client Relations · Sales Management · Care Plans · Customer Satisfaction · Recruiting · Employee Engagement · Presentation Skills · Strategy · Retail · People Management

● Led 2 Supervisors & 21 Claim Representatives to coordinate claim adjustments and settlements averaging $10K+ while verifying claim facts, determining policy coverage, and reviewing insurance contracts to ensure eligibility in insurance claims.● Led 50+ team members in 2020-2022 to implement system changes and enhancements, ensuring a faster claim management process.● Exceeded daily claims processing target by maintaining quality and service level agreements between 2017 and 2021, optimizing client satisfaction. ● Supervised the Local Employee Engagement Team for 2 sites, initiating change in a recognition program that increased Employee Experience survey results for Employee Engagement.● Appointed to participate in UHC’s Emerging Leadership Program in 2018.

● Directed a team of 86 employees to manage daily operations at a shop store and enhanced customer support that met and exceeded customer service levels and P&L expectations.● Managed the store's P &L reports to help attain and exceed 100% sale targets, gross margin, and expenses for 5 years. ● Appointed as the Lead in Multi-stores in Grafton and Port Washington, WI to guarantee continuous business growth.● Double-checked and co-implemented new store layout in Alpine, TX and onboarded 20+ employees on standard daily procedures, overseeing employee scheduling to optimize business success.● Contributed to Shopko Inc., Grafton, WI store selection as a “Test” Store for enhancing/streamlining store processes that saved time & payroll expenses in September 2016. ● Selected as a COE (Center of Excellence) Store for training 10+ new Store Manager Trainees in 2016. ● Served as District Manager and won 3 sales contests as the District Manager of the Year for Shopko Express store in Port Washington, WI, increasing sales by 16% and driving $141K in revenue.● Generated a breakdown of all revenue and relevant costs and drove EBITDA results to a 120.36% YTD in 2014. ● Exceeded customer expectations consistently, year over year, with a 4.76 score of 5.00.

● Led the district in appliance sales and exceeded customer service scores and sales budgets by supervising 72 employees and coordinating daily operations of a Sears Grand store in West Bend, WI.● Contributed to the store’s third-ranking in the District in YTD sales 2007. ● Coordinated service delivery while continuously adhering to the customers’ needs, constantly finishing in the top 3 stores in the district of 15 stores in Sales Incentives. ● Achieved top 10% ranking of all stores in the company with overall sales in the last 3 Friends and Family night’s sales initiative during 2007-2008.● Ranked 1st place in the district by facilitating 3 incentives in 2009 Apparel, Christmas Club Card, and HI Accs. attachments.● Led store certification for the “Core Process” training initiative in 2009, attaining a 95% test score.