David Vos Email & Phone Number

Provide first response support for HNI and operating companies Advanced support through remote desktop and over the phone Provide onsite support for all supported HNI devices (iOS, Android, laptops, Desktop, Wyse Thin Client) Coordinate between members and escalation groups to ensure quick resolutions Create and update documentation for in house knowledge base

Work closely with store personnel performing the annual summer project Configure and install servers at Hy-Vee retail stores across seven states Variable hours depending on issues and needs of the store personnel Set up virtual servers through Hyper-V and replication with Double-Take Troubleshoot printer, user profiles, wireless and handheld scanner problems Coached the interns on new systems and common issues Store update completed on time without additional support staff Provide extensive phone support to store personnel and interns Advanced hardware diagnostics and repair on Dell servers and workstations Selected by Admins to coordinate support of the intern teams from the corporate office Primary contact in the corporate office for the Hobart scale project

Diagnose hardware and software issues of personal and university computers Create support tickets with detailed notes for every repair Disassemble computers and replace damaged hardware components Perform backups of customer hard drives using Windows, Linux, and OnTrack Talk with students and faculty to explain the repair process Provided support for many different vendors and hardware configurations