 Develop and implement support procedures and strategies for systems, networks, operating systems, and applications. Provide timely technical support and troubleshooting for IT issues and requests. Maintain and manage IT assets such as PCs, laptops, tablets, and phones, ensuring their proper functioning and availability. Assist in the design, upgrade, and implementation of IT systems throughout the organization, considering infrastructure and process improvements. Manage employee onboarding and offboarding IT processes, ensuring smooth transitions and adherence to security protocols. Create, update, and maintain technical documentation, user guidelines, and knowledge base articles. Collaborate and liaise with vendors to address technical issues, escalate problems, and procure necessary equipment or services. Design and implement efficient ticketing systems or workflows, leveraging tools like Microsoft Forms and Power Automate, to streamline support processes and enhance user experience.

 Provide Level 1 and Level 2 IT support, diagnosing and resolving technical issues for systems, networks, operating systems, and applications. Offer on-site, phone, or remote support (TeamViewer) to ensure timely and effective resolution of IT problems. Manage user accounts and permissions using Active Directory, ensuring proper access and security controls. Contribute to the continuous improvement of IT support processes and workflows, identifying areas for optimization and implementing enhancements.

- Successful founder and manager of a cleaning business, with experience in all aspects of business management, including sales, marketing, customer service, and team management.- Demonstrated ability to build and manage a team of 1-2 people, including hiring, training, and supervising staff to ensure high-quality service delivery and customer satisfaction.- Strong sales and marketing skills, with experience in contacting clients, quoting prices, and negotiating contracts to grow the business and increase revenue.- Proficient in utilizing various digital tools and technologies to streamline business operations, manage finances, and optimize marketing strategies.- Committed to delivering exceptional service and building long-term relationships with clients, while maintaining a strong focus on profitability and sustainable growth.

 Maintain and manage IT assets such as PCs, laptops, tablets, and phones, ensuring their proper functioning and availability. Provide technical support and assistance for website-related issues, including troubleshooting, resolving functionality problems, and addressing user inquiries. Diagnose and resolve complex website issues, such as plugin conflicts, database errors, and CSS/HTML troubleshooting.

-Seek out new clients by using my current established network of contacts and attending industry trade shows, conferences, workshops, and digital marketing tools. -Collected rental fees, deposits, insurance premiums, and tax information upon clients’ request. -Met with potential tenants to show properties, explaining occupancy terms and negotiating rents -Responded to new and existing client enquiries and provided market information through various communication channels

-Handled 200+ emails from Uber’s customers daily, with duties including signing up new customers, retrieving customer data, handling complaints and cancelling services. -Remained courteous and calm, even during moments of customer dissatisfaction -Supervised newcomers with conflict resolution and data entry practises with relevant software. -Achieved CSR KPIs and handled extra work by taking initiative in creating an email template with customer service recitation.

-Analyzed the specific needs of customers to develop data-driven pitches and sell IT solution products. -Supported staff by managing customer databases, preparing correspondence, and sending out sales contracts. -Assisted new and existing customers about the features and benefits of products for sale by visiting clients on site and demonstrating potential uses and solutions. -Talked to customers on behalf of salespeople when they had questions or concerns about a product or service.