Personal ProfileI am an internationally experienced Managing Director, with a proven and outstanding track record of leading businesses within soft FM services, membership services, cooperatives and not for profit organisations. I have built businesses to $100m+ by combining successful organic and acquisitive expansion strategies, delivering significant revenue growth and margin improvement by focusing on enhancing the customer experience to maximise revenue, profit and customer retention. I have saved millions through devising synergies and efficiencies and delivered tens of millions in additional revenue by successfully launching new products and services, including via digital channels. I deliver organic top and bottom line growth, increasing revenue, customer retention, service levels and profit by uplifting sales and operational performance and KPIs, whilst developing systems and processes, ensuring they are simplified and improved, thus cost effectively increasing productivity across the business. I empower, inspire, motivate and train staff, so employees are fully engaged in the business and encouraged to become the best that they can be.SpecialitiesBoard reporting, strategic planning, business plans, innovation, sales, marketing, organic growth, customer retention, operations management, change management, process improvement, financial management, P&L, financial reporting, margin improvement, cost control, mergers, acquisitions, synergies, efficiencies, profit, management, delegation, communication, engagement, governance, negotiation, leadership.