Human Resources Director, Multiple International Assignments
Seoul, South Korea; Kuala Lumpur, Malaysia; Manila, Philippines
Series of change agent roles to address existing challenges with, or proactively prepare for significant growth in three very different market and cultural contexts. Country HR Lead for Accenture Korea (6/10 to 6/11), Client Account HR Director in Malaysia (10/09 to 6/10), HR Director, Philippines Business Process Outsourcing Center (6/08 to 9/09). Example contributions include: - Made significant improvements in recruiting process maturity and compliance in all three assignments… Show more Series of change agent roles to address existing challenges with, or proactively prepare for significant growth in three very different market and cultural contexts. Country HR Lead for Accenture Korea (6/10 to 6/11), Client Account HR Director in Malaysia (10/09 to 6/10), HR Director, Philippines Business Process Outsourcing Center (6/08 to 9/09). Example contributions include: - Made significant improvements in recruiting process maturity and compliance in all three assignments, leading to significant improvements in candidate throughput, process and candidate quality, and cost per hire - Overhauled workforce supply/demand management processes and behaviors on all three assignments, enhancing process quality and predictability, more-consistently achieving target metrics (time to fill, chargeability), improving credibility with corporate - Improved quality and consistency of performance management and rewards processes through a combination of education, process support and compliance management activities - Created Executive Capacity & Capability Development program, including development centers, development planning, coaching, action learning projects, talent review and succession planning processes - Developed rewards strategies and led rewards management process improvement, resulting in significant gains in effectiveness of spend - Drove significant enhancements to target population marketing and communication, as well as to quality of assignee experience, addressing significant challenges with attraction and retention of expatriate assignees - Played key role in the development of local HR capabilities to sustain gains in organizational performanceQuantifiable results include doubling the size of the Korean practice from 300 to 600 in a year (including first ever senior leadership hires), 900 basis point improvement in hiring manager satisfaction in Philippines, significant improvements in employee retention and engagement in all three cases. Show less