My role in Vodafone's major account team is to help identify new areas for discussion and recognise challenges in our customers day to day activities, then consult on ways to make them more efficient. This involves ways to have a more mobile workforce, how digital technology can drive their business in the future and ways to make their business more agile. The three areas I focus on are;Connecting People - Enabling collaboration with better connected employeesConnecting Places - Borderless working with better operational agilityConnecting Things - Better views of assets and processes with better customer engagementBy concentrating on these three foundations I am able to identify better ways of working and how Vodafone can partner with our customers.I am passionate about technology and how it embeds into daily life, this role is ideal for me as I get to discuss new technologies and innovative ways to use them. I enjoy sharing new technologies and interesting articles within my team.In addition, I also manage in year revenue from our clients. This involves protecting existing revenue streams, whilst developing incremental in year revenue and forecasting throughout the year.

As a member of Vodafone's dedicated team focused specifically on Retail Food, I support some of the largest companies within the UK. This includes customers from all aspects from field to your table.The key three areas I support are;• Field – Farming and Agriculture• Shelf – Supermarkets and Wholesalers • Table – Pubs and RestaurantsMy goal is to support my customers by aligning myself to their business requirements.Below are the key pillars to the work that I do;• Better Customer Interactions• Better Colleague Collaboration• Better Operational AgilityIt’s an exciting time working at the UK’s only converged fixed and mobile provider, I look forward to find solutions that will suit my customers.

* Responsible for the growth of 600 businesses; Understanding individual needs to help create solutions for managing companies existing inbound call solutions to help increase productivity.
* Training customers; Helping customers understand how to manage their own virtual numbers and how to analyse call statistics
* Customer retention; retaining existing customers by creating call handling solutions to suit their current needs. Understanding how their business may have changed to make sure the solutions change with them.
* Liaising with different departments to deliver a timely and effective service.
* Regularly customer visits across the UK to deliver a dedicated service; to build good rapport I believe it was important to spend time with my developing or high value customers.
* Building relationships with my customers and understand their needs so I can provide the most suitable services.
* Being a consistent point of contact for customers to help with technical faults, reassuring customers and building confidence in the Windsor Telecom brand.
* Being an expert in virtual telephony; I regularly attended different training courses to broaden my knowledge of different telephony platforms so that I can make sure the services I offer have synergy with the customers current platforms.

My career with Vodafone started shortly after leaving education as a part time sales advisor. My progression lead to a role at the Vodafone HQ as a Retail Support Specialist, which I am incredibly proud to have achieved. Leading up to this I had worked in various roles within retails stores, this helped me to hone my skills with building rapport and delivering the best customer experience possible. I believe in going the extra mile for any customer in order to help with brand recognition or simply to help people where I can.My ability to understand people and their needs helped me achieve sales targets but also to satisfy my own desire to deliver great service.Being part of one of the biggest brands in the world gave me a platform to develop and allowed me to learn about new technology. I have a hunger to learn and working for Vodafone meant meeting different people to satisfy this.