Store Manager
28 Watkins Drive, Upper Marlboro, Md 20774
Responsible for the total, efficient and profitable operations of a CVS Pharmacy and/or a health and beauty aide store.Management/ Customer Service: lead others and work effectively with store crews; supervise, assign and direct activities of the store’s crew; effectively communicated information to store crew and supervisors in a timely manner. Assisted customers with their questions, problems and complaints; handle all customer relations issues in accordance with company policy and promoted a positive shopping experience for all customers.Merchandising/Presentation: price merchandise; stock shelves; reset departments following POGs adapting them to a particular store; organize and execute the display and signing of weekly, major promotional and seasonal merchandise; organized and executed the display and maintenance of off-shelf merchandise.Shrinkage: control use of register keys, securing door keys, alarm codes, and safe combinations. Executed locking of safe and security doors and setting of alarms when closing the store. Completed random cash verifications, journal tape checks, analyze Cashier Analysis Report. Identified and reacted to shoplifters to secure company assets and process shoplifters accordingly. Protect store assets. Administered, monitor, and reacted to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases; maintain and react to Electronic Article Surveillance system; ensure price accuracy, using POS Price Accuracy Report and in-store price audits.Operations: Reviewed electronic journal; access, input, retrieved and analyzed information from the computer; ordered regular and promotional merchandise to maintain appropriate inventory levels. Human Resources: trained, developed and evaluated crew members, supervisors, Assistant Managers. Selected, hired, trained, developed, evaluated hourly non-exempt employees. Supervised Assistant Manager's development to become a Store Manager. .