David W. Njeri Email and Phone Number

I have built and maintained high-impact teams and developed relationships that have driven organizational success. I am well-versed in coaching individuals to success and building cross-functional teams, while expressing excellent communication skills and using data to make informed decisions. Additionally, I have hired and managed over 200 people globally and managed global senior leaders.My motivation to lead teams and develop relationships is rooted in customer success. I am dedicated to creating a customer experience that is both positive and profitable. I fully recognize the importance of customer satisfaction and loyalty and take the necessary steps to ensure that customers’ needs are met. My experience includes developing strategies to improve customer experience and engagement.Skills and Responsibilities;• 10+ years of leadership experience in SaaS, Managed Services in Professional Services and customer success • Proven, successful track record of implementing Service delivery, practices and/or methodologies • Deep understanding of Customer support fundamentals and key metrics • Strategic and business-minded with excellent problem-solving skills • Superb interpersonal and leadership skills • Strong presentation and influencing skills • Results-driven, assertive and committed • Highly organized with the ability to multitask and manage long-term strategies • Highly adaptable and flexible to a fast-paced, dynamic business environment • Proficient in the use of MS Office Suite, Google Applications and other Office Productivity tools.