Customer Service Representative Ii
CurrentOperates various software for dispatching, monitoring, and scheduling purposes.Dispatch assignments to a statewide network of hospitals and clinics. Handles emergency requests received through phone or other methods.Collects data and routes request to appropriate channels.Assists in scheduling of conference center spaces and fleet vehicles.Posts resources online for staff members and hospital staff through Microsoft SharePoint.Provides departmental training.Functions as a remote patient monitor technician that observes high risk patient behavior and redirects accordingly or escalates concerns to appropriate staff. Previous responsibilities included:Customized reporting using exported data, Microsoft Excel functions and formulas.Training patient transport staff on how to transfer patients, appropriate patient care, infection control, and PPE usage.