David Walberg Email & Phone Number

Eau Claire, Wisconsin Area

Chippewa Falls, Wi

Great place to work, would recommend to anyone, you truly are treated like family.

Eau Claire

• Governing the organization by establishing broad policies and objectives • Selecting, appointing, supporting and reviewing the performance of the chief executive • Ensuring the availability of adequate financial resources • Approving annual budgets • Setting the salaries and compensation of company management • Network for fundraising opportunities

• Develop and maintain superior client relationships • Facilitate coordination of new initiatives and/or enhancements between the client and call center • Develop community relationships for Corporate partnerships • Provide insight into customer feedback • Monitor call drivers and troubleshoot areas of concern • Communicate performance metrics • Monitor service level agreements and contractual obligations • Conduct analysis on metrics, address areas of need • Manage sales incentive program for multiple clients, monitoring and achieving goals such as UPT (units per transaction), AOV (average order value), conversion rate and total revenue • Anticipate call center needs based on client’s promotional activity • Work with the call center agent’s direct supervisors to ensure client satisfaction • Administer performance evaluations for direct reports • Develop and mentor employees on leadership skills • Provide input and participate in hiring, disciplinary and termination situations