Manage/Support Large Air Force AFNCR network with over 400 servers and 12,000 users.Provide Active Directory management. User, Group, Security Policy, Print devices.Microsoft Exchange 2007 Support, mailbox creation, Organizational Mailboxes. BB Support.Automated scripting, server and workstation patching, Security compliance w/ DoDEnterprise Backups and disaster recovery utilizing COMMVault Software tools.Blackberry Enterprise server management.Microsoft Office Communicator (OCS) server support.Manage Microsoft Clustered file servers, SQL servers and IIS servers.Symantec & McAfee Antivirus Enterprise management.Support the Air force 744 Communications and Medical groups at Andrews AFB, MD.Support Helpdesk DSA’s and Military CSA’s as needed.Server health monitoring with Microsoft SCOM (System Center Operations Manager).Patch management using MS SCCM(System Center Configuration Manager).Print server management with the new Windows 2008 Print manager.Server builds from OS load, DoD Security STIGS, Application install.VMware virtualization servers. Manage ESxi Unix server and EMC Storage SANs.DHCP IP subnet management.Batch file, Visual Basic Script, and PowerShell, scripting experience

Provided 24-hour hardware/software support to customers. Resolved compatibility issues involving CPU BIOS’s, hardware resource setting, and software conflicts. Applied troubleshooting skills to isolate hardware failures. Answered questions regarding operating systems and applications, including DOS 6.22, Windows 3.1, WFWG, Win95, NT 4.0/3.51also many applications including the MS Office suite. Gained experience in interacting with customers directly. Sharpened phone skills. 2 years.

Assembly, installation, configuration, networking, troubleshooting, and testing of all hardware and software components of a worldwide State Department LAN, which includes NT servers and workstations running Oracle client/server products.Provide database conversions from older legacy systems to a ORACLE based database format. Consulted with State Deparment Officers to correct data integrity issues.Coordinate and conduct system administration and end-user training for Embassy staff, (ranging from 2 to 25 personnel), on Windows NT Administration, Microsoft Office, and Modernized Consular Affairs applications.Worked with Database developers to implement client change requests (CCRs) by assisting in the design of the PowerBuilder interface and testing of modified application.Provide both on-site and remote user support following training.Provide on-site support, and system and course evaluation after the training phase.Perform Y2K upgrades and training.

Resolved failures in PC's and peripherals. Gained hands-on experience in identifying and correcting problems. Acquired many hardware certifications from leading manufactures.

Provide the client secure remote access to sensitive data through public web access.Implement encryption system for tracking, control, and integrity of secure devices.Provide training and documentation to client on remote access principles and procedures.Using remote software (Dameware), connected to client systems for remote help sessions.Managed VTC (Video-Tele-Conference) schedule, setup, and test for secure links for the DoD Joint Staff and Comptroller.Provide network administration support including account creation, Access control, and tape backup. Document in a SoP, Statement of Purpose format.Provide support to Tier I analysts for escalated client issues.

Provide configuration control and support to the DoD Comptroller network at the Pentagon.Experience using “REMEDY” call tracking systems.Automate S/W installation using utilities such as Microsoft SMS, Symantec Ghost, Windows Group Policies and other custom designed programs to guarantee quality.

Responsible for ensuring orders are correctly integrated. Performed quality control checks on orders in sales order processing system. Acted as POC for sales to the service integration department. Assisted technicians in resolving hardware/software problems. 4 years.Developed automated software distribution system using Visual Basic and Borland C++.

Part of a customer support team responsible for repair and maintenance of computer equipment for the National Guard Bureau. Provided software/hardware support and systems administration training for UNIX based Intel 310/320 systems and DOS based PC's and compatibles. Also provided software development in CP/M, MS-DOS, SCO UNIX using applications such as Lotus 123, Dbase III+, Enable, WordPerfect, MultiMate, iDis and XENIX products.

Duties included repairing and maintaining all digital and computer equipment in the plant. Initially performed integration of new systems to troubleshooting and correcting problems with online diagnostics and test equipment. Learned techniques for repairing circuit boards, aligning disk drive heads, and preventive maintenance.

Independently performed repair and modifications to computer systems. Configured new systems and updated existing systems to latest company standards. Completed custom modifications prior to shipment.