David Walkup Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Anchorage, Alaska Area

Performed daily operational checks on all wireless switching and associated equipment. Reviewed system performance statistics and ensured appropriate action was taken based on findings.Maintained, performed advanced troubleshooting, and repaired all wireless network switching equipment, including replacement of electronics parts.Provided technical support.

Anchorage, Alaska Area

Supervised the daily operation and maintenance of the wireless switch core networks. Technologies included CDMA, GSM, UMTS/HSPA, and LTE.Responsible for hiring, leading, developing, and managing the performance of a team of 8 switch technicians.Established and communicated clear performance expectations for supervised personnel. Provided timely, accurate.

Anchorage, Alaska Area

Performed daily operational checks on all switching and associated equipment.Maintained, performed troubleshooting, and repaired all wireless network switching equipment.Provided technical support and assistance to Customer Service, Customer Technical Support, Wireless Customer Support, and Network Operations Control Center to resolve customer.

Anchorage, Alaska Area

Responsible for the daily operation, maintenance, and hardware repair of multiple technologies (CDMA, GSM, UMTS/HSPA, and LTE) at 31 physical cell sites in the Anchorage and Eagle River area of Alaska.Monitored equipment alarms and hardware faults in wireless Radio Access Network (RAN). Acted as necessary to resolve alarms, faults, and outages.Reviewed and.

Anchorage, Alaska Area

Monitored backhaul transport networks, including SONET, satellite, and wireless networks.Opened, updated, and closed network-related Remedy trouble tickets.Sent reports and notifications regarding network status, outages, and hazardous conditions.

Anchorage, Alaska Area

Compiled scheduled and adhoc reports for department management using multiple internal databases.Prepared monthly LEC billing information for the Accounting department to process.

Anchorage, Alaska Area

Provisioned customer telephony services in backend office systems. Worked customer orders to add, change, and remove features and services for local telephone service.Provisioned and performed troubleshooting of cable telephony media gateways in coordination with field technicians performing installation and repair work.

Anchorage, Alaska Area

Position was created to drive conversion of analog copper local telephone service customers to digital cable telephony local telephone service.Responsible for collecting and maintaining service eligibility information for customer conversion from analog local telephone service to digital local telephone service.Supervised 4-member customer contact team in.

Anchorage, Alaska Area

Supervised a call center team of 15 Customer Service Representatives.Performed monthly one-on-one meetings with Customer Service Representatives to evaluate performance and provide coaching. Provided annual performance reviews to direct reports.Coordinated scheduling and shift coverage with Customer Service call center supervision team.