David Wallace, Cpm Email & Phone Number

Lakeland, Fl, Us

• Maintain optimal condition and functioning of Cerner EHR system, as well as various ad-hoc systems that interface with it. • Collaborate with various departments to manage and support rights, security, system group, and other important user account information.• Oversee the reconfiguring of computer systems, as well as the installation and troubleshooting of software programs and applications. • Communicate with end-users in technical support role to resolve a variety of issues including patient charting, device association, and back-end printing.• Manage projects which involve multiple departments such as documentation cleanup and migrating legacy device interfaces to cloud hosted interfaces.

United States

• Oversaw the installation and management of network servers, VoIP, firewalls, APs, and ERP systems, including orchestrating the planning and implementation of additions and upgrades as needed. • Guaranteed maximum performance and reliability of wide and local area networks through close monitoring, identifying and troubleshooting any outstanding issues. • Composed maintenance, troubleshooting, and other reports wide and local area networks, servers, VoIP, and ERP as needed. • Directed administration for a Windows 2012-2022 server environment with over 50 servers, as well as managed all HP equipment and appliances. • Coordinated migration from on-prem backups utilizing Veeam to cloud backups utilizing VMWare and Datto Cloud. • Reduced administrator work time by 10 percent by authoring scripts to automate updates for all key system components. • Reduced network vulnerabilities by 35 percent by implementing MAC address filtering and VLANs.

Plant City, Florida, United States

• Spearheaded administration of new and existing computer systems, hardware, and peripherals, including assembly, operation, troubleshooting, repairs, upgrades, and replacements. • Liaised with other departments to maintain and provide technical support for user account information including rights, security, and systems groups. • Headed the execution of application-related, technical, and special tasks from Project and Network Coordinator or IT Manager including technical, application, researching and resolving outstanding issues as well as composing documentation and reports.

United States

• Investigated, troubleshot, and resolved approximately 30 incoming technical support tickets weekly in a timely and efficient manner.• Administered management of software and hardware, including installation, maintenance, and upgrades. • Coordinated the transition of company operating system from Windows 7 to Windows 10 by building out a windows WDS servers and leveraging PXE boot so multiple devices could be upgraded at a time.• Provided technical support as well as training on network hardware and software to end-users.• Installed and tested a total of over 100 computer systems, displays, and related equipment.