As a Profitability-Conscious Manager, I have extensive leadership and management experience in the restaurant and hospitality industry (21 Years) as well as the lending and real estate industry. Recognized as a Decisive, Take-Charge Leader, my track record of outperforming company standards combines with the ability to build a successful team of staff members dedicated to producing an exceptional level of quality. As a Customer-Centric Professional, I create an atmosphere where clients or customers enjoy their experience. Known as an Innovative Leader with significant start-up and turnaround experience, I continually model first-rate leadership skills.LEADERSHIP PERFORMANCE HIGHLIGHTSInnovation – Served as pilot location for Outback’s Take-Away Service, promoting the dine-at-home concept, resulting in immediate 6 to 8% sales growth which expanded to 14% sales growth. Retention – Implemented selective hiring practices from the initial staff with a goal of keeping employee turnover low, resulting in a 93% employee retention rate.Revenue Growth – Directed business start-up and building construction, positioning the restaurant to a ranking as one of the most successful Outback’s in the Southwest in the top 10% with gross annual sales of $4.2M.Prior Restaurant Management and Leadership asGeneral Manager | CHI CHI’S MEXICAN RESTAURANT, Orlando, FL | 7 yearsProprietor | General Manager | DJ’s PIZZA & PUB, Stevens Point, WI | 7 years
Listed skills include Profit And Loss Management, Mortgage Lending, Residential Mortgages, Customer Retention, and 15 others.