David W. Email & Phone Number

New York, Ny, Us

New York, New York, Us

• Innovated, created, and instituted multiple IT systems, featuring Salesforce, Netsuite, Bill.com, BREX, Google Workspace, Office365 Business Apps, Azure, Asana, HALOITSM, JAMF Pro, Connect, and Protect.• Led the successful integration of ChatGPT Enterprise across Barstool Sports, driving a 25-30% productivity boost, enhancing data processing speed by 40%, and reducing the sales cycle by 35%..• Reviewed and implemented global compliance requirements (International Organization for Standardization - ISO, System and Organization Controls - SOC) alongside Information Technology Infrastructure Library (ITIL) protocols and procedures..• Streamlined the integration of over 50 SaaS applications, implementing ADP Workforce Now as the primary user directory, reducing manual IT processes by 42%, and improving onboarding/offboarding efficiency.• Transformed an informal and fragmented IT environment by evaluating the entire system, identifying redundancies and shadow IT, and developing a comprehensive plan to integrate and automate systems using our Single Sign On (SSO) Identity Provider (IDP). Develop a 3 year roadmap to implement short-term and long-term goals for the IT department.• Planned and completed initiatives to foster strong cross-functional team-building through innovative event.

Houston, Texas, Us

VendorITOps: Expediting Your Path to Market with Technology Service Distributor (TSD)VendorITOps leverages unique, long-established relationships within Technology Service Distributor (TSD) to streamline and expedite the vetting process for vendor partner technology solutions providers. Our service significantly reduces the time and complexity involved in becoming a TSD-approved vendor, cutting the process in half by directly connecting you with the key decision-makers at TSD who determine marketplace eligibility.What We Offer:We offer an unparalleled opportunity to bypass the often lengthy and challenging vetting process. Through our trusted relationships, we handle all the upfront work and communication required to position your company as a strong candidate for vendor partnership. This allows you to avoid the painful, drawn-out steps typically necessary to gain approval as a vendor partner technology solutions provider.How It Works:No Upfront Costs: Our service is provided at no initial charge. We only take a percentage of the revenue from deals made, once we successfully secure your spot on the TSD marketplace.Risk-Free Partnership: If we are unsuccessful in getting you approved and listed on the marketplace, there is no obligation on your part—you owe us nothing.By choosing VendorITOps, you not only save time and resources but also gain a competitive edge in entering the TSD ecosystem, ensuring that your business can focus on growth and innovation rather than administrative hurdles.

Career BreakAs I continue to grow and develop in my career, my personal goal is to become a thought leader in the technology industry. I am passionate about staying up to date with the latest trends and innovations, and I am committed to sharing my knowledge and insights with others through writing and speaking engagements.Through ongoing learning and professional development, I aim to become a recognized expert in the areas of IT strategy, cybersecurity, and emerging technologies. I will actively seek out opportunities to network with other professionals in the field and participate in industry events to stay at the forefront of technological advancements.By pursuing this personal goal, I hope to not only advance my own career but also contribute to the broader tech community by sharing my knowledge and insights. I believe that by working together and continuously learning from one another, we can help drive innovation and make a positive impact on the world.

New York, Us

• Directed IT and security strategies, contributing to a 10% revenue increase and 5% operational cost reduction.• Led the deployment and integration of SaaS applications, improving operational efficiency by 15% and reducing IT costs by 10%.• Defined and maintained enterprise application architecture, ensuring scalability, reliability, and security across the organization.• Collaborated with external vendors to evaluate, select, and implement enterprise software solutions, driving innovation and continuous improvement.

As the Senior IT Supervisor, I provided system administration, purchasing, budgeting, and merger support for a digital advertising firm. I managed the IT procurement budget and led a team, focusing on enhancing team accountability and efficiency. My role at Tremor Video also trained me extensively in data analysis, enabling me to better utilize data and identify noise that was not useful for driving audience growth and engagement. • Provided system administration, purchasing, budgeting, and merger support for a digital advertising firm.• Managed the IT procurement process, optimizing spending and building productive vendor relationships.• Improved viewer engagement by analyzing trends and leveraging insights to optimize performance and outcomes.• Negotiated vendor agreements to achieve cost savings while maintaining access to high-quality technology.• Streamlined data analysis by focusing on metrics directly linked to audience growth and engagement, ensuring data relevance and utility.• Enhanced user experience by leveraging viewer feedback and interaction patterns to create more engaging content.• Implemented protocols to identify and address critical system performance issues, improving reliability and minimizing downtime.• Conducted analysis to optimize system environments and ensure seamless transitions during upgrades or migrations.• Utilized tools like Tableau and AWS to interpret data sets and support senior executives in making informed decisions aligned with market trends.• Developed strategies to improve system performance and ensure operational excellence during critical initiatives.• Established long-term partnerships with vendors to improve service quality and ensure cost-effective solutions.• Guided and coached team members by enhancing collaboration and efficiency. • Transitioned the team to a telework environment during the COVID-19, maintaining productivity and ensuring continuity amidst organizational changes.

• Develop a campaign plan that outlines the goals, target audience, budget, and timeline• Use social media and other digital marketing tools to engage voters and promote the campaign• Attend community events and meet with residents to build relationships and learn about their concerns• Develop and communicate a clear message that resonates with voters and differentiates the candidate from other candidates• Maintain ethical standards and comply with campaign finance and election laws• Understands and is passionate about the needs of the community• Has leadership skills and is able to work with a diverse group of individuals• Has a clear vision and ideas for improving the city and its neighborhoods• Is trustworthy and has a reputation for integrity and accountability• Has experience in community involvement, public service, or other relevant areas

New York, Ny, Us

• Provided third-team and white-glove support for C-level executives, ensuring their technology needs were met with a 95% satisfaction rating.• Managed escalations effectively, reducing resolution time by 20% and improving customer satisfaction by 10%.• Advised leadership on technology choices to advance business goals, resulting in a 10% increase in productivity and a 5% reduction in operational costs.• Actively contributed to facilitating the merger with ILEVEL SOLUTIONS, ensuring efficient process implementation and orchestrating the move to new IT structures and systems, saving the company $100,000 in integration costs and reducing downtime by 20%.

As Senior Desktop Support Engineer - Global Team Lead - the Global Team Lead at iLevel Solutions, I drove significant improvements in operational efficiency and support quality across NYC and London offices, supporting 230 users. I implemented technology solutions that optimized systems, resulting in a 15% boost in efficiency and a 10% reduction in downtime.A key achievement was overseeing configurations and performance, which helped maintain a 99% uptime rate. Through effective incident management, I reduced resolution times by 15% and improved customer satisfaction by 10%, delivering seamless support to our global user base. Working closely with Tier 1, Tier 2 teams, and senior leadership, I ensured fast issue resolution and upheld consistent service quality.I also focused on cost-effective server and software distribution strategies, achieving a 10% reduction in costs and a 20% improvement in deployment time. Additionally, I managed product lifecycles efficiently, reducing resource costs by 5% and maintaining high project delivery standards.Building strong relationships across teams and leadership was essential to my approach. Prioritizing collaboration and clear communication, I improved team cohesion by 10% and reduced communication overhead by 15%. My tenure at iLevel was defined by a commitment to system optimization, cross-functional teamwork, and sustainable cost management, ensuring our technical operations consistently met the demands of a dynamic, global environment.

New York, Ny, Us

• Managed system implementation, administration, and support for networking hardware and software technology assets.• Provided end-user support and acted as escalation point for reported incidents.• Achieved all Service Level Agreements (SLAs) through effective management and closure of support requests.• Recommended technologies to improve system performance across multiple sites and conducted system analyses.• Supported IT projects to develop, test, and deploy solutions and strategies to achieve improved technology architectures and enterprise system compliance with stringent operational requirements.

San Francisco, Ca, Us

➥Monitored and maintained computer systems, LAVU POS systems, and networks, on a fleet of ships, resolving hardware and software issues reported by end users.➥Collaborated with Culinary Crew, Food & Beverage Director, and Service Crew to deliver exceptional events and guest experiences.➥Greeted and seated guests, ensuring their satisfaction while working closely with the Culinary Crew, Food & Beverage Director, and Service Crew.➥Communicated important information to staff and visually monitored food and service quality to maintain standards.➥Reviewed and evaluated passenger satisfaction, and resolved any disputes to ensure a positive guest experience.

Naples, Florida, Us

➥As a radio personality I introduced, co-hosted, interviewed guests and interacted with the audience.➥Researching topics and background information for items to be featured on the program. Planning and rehearsing shows.➥Liaising with other members of the production and technical team/s.Introduce and help co-host programs.➥Keep the program running to schedule - responding positively and quickly to problems or changes, and improvising where necessary.➥Keeping in contact with the director and production team in the studio gallery, via ear-piece link.

Lake Worth, Fl, Us

Responsible for possessing a good general knowledge of the college, administrative process, and student body. Assist with budgetary accountability and controls, inventory control and other special assignments, while having the ability to interact favorably with the administration, faculty, staff, and general public. Exercising good judgment in decision making, and performing duties, which include coordination, organization, research and a variety of other responsibilities in order to assist the Provost more effectively in reaching the student population.

Lake Worth, Fl, Us

Responsible for supporting new incoming students with peer advising and schedule planning, as well as preparing students for their first meeting with an advisor during new student orientation. In addition, providing basic support for other orientation activities, including assisting with arrival day and as assigned. Furthermore, act as a referral source throughout the academic year to support Palm Beach State College's advising program and enhance student access to academic resources through the Student Academic Resource system by holding drop in sessions in student populated locations. In addition to being an informed resource for all students, regarding matters related to registration, PBSCMaps, major declaration, and schedule planning during registration periods (November and April).

Lake Worth, Fl, Us

Train users in operating equipment inclusive of desktop, laptop computers and multimedia equipment. Troubleshoot computers, multimedia equipment, hardware and software problems and perform basic maintenance and repair of technologies. Consult with clients on computer and multimedia requirements and capabilities. Analyze, evaluate and diagnose technical problems, report, recommend and document solutions. Responsible for supporting students’ intellectual, social, cultural, and recreational activities, while assisting the student activities director in cultivating relationships with individual students and student groups. Additionally, assist with the designing of advertising, promotion, and implementation for the following programs: new student orientation, web pages, leadership programs, transfer orientation, and student groups. Furthermore, aid in the development and coordination of sponsorship for new programs as well as enhancement of current programs and maintain administrative office tasks such as; filing, running errands, phone calls, data entry and computing.

Lake Worth, Fl, Us

Responsible for assisting faculty members with classroom instruction, exams, record keeping, and other miscellaneous projects. Prepare presentations for lectures and obtain materials needed for classes, including texts and other materials. Help professors and teachers develop course plans and lead discussion sections. Create and write materials such as a syllabus, visual aids, answer keys, supplementary notes, and course websites. As well as, correspond with students on Blackboard.

Atlanta, Ga, Us

Responsible for communicating orders and information between the front of house and back of house, making sure that food is cooked in the right order, quickly, and presented to the customer as beautifully as possible. Also, making sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and that once the food is cooked, servers run food to the table while it's warm and ready. Explain special orders to the cooks, and tell servers when the kitchen is out of a particular menu item.

Installed, adjusted, verified and tested operation of power systems, specialized electrical systems and panels, circuitry, electrical chassis and appliances in accordance with all State and Federal Electrical Codes and Ordinances Strong troubleshooting abilities to resolve electrical and mechanical defectsInstalled Johnson control panels for the management of energy consumption for the County School Boards Analyzed equipment failures and performed corrective repair on commercial and residential buildings

Boynton Beach, Florida, Us

Read and interpreted building plans, electrical, mechanical and architectural drawings and electrical code specifications to determine wiring installations Installed, repaired and maintained new and installed electrical fixtures, services, systems and equipment Cut, bended, assembled and installed conduit and other types of electrical conductors.

Interpreted blueprints and schematic to ensure proper electrical power control and distribution functionsManaged and lead crew of mechanical electricians to ensure compliance with all code, law and OSHA safety regulationsInstall switchgear and ATS generators using as an electrical backup system to main power supplyAssisted job foreman with the allocation of resources and job related materials

Established electrical layouts from schematics to ensure proper functioning of all electrical systems.Managed and lead crew of four to maintain compliance standards and promote OSHA safety regulationsInspect and repair electrical malfunctions on pumps, circuit breakers and capacitors

Bachelor Of Arts In Social Sciences, Political Science And Government, Concentration In Politics

Associate Of Arts Degree (Aa), Digital Communications & Media, Politics

Psav Electrical Certification - Apprenticeship, Electrician

Education record