David Walsh Email & Phone Number

Halifax, Ns

Currently responsible for a multi-functional data entry team, completing Back Office work within the financial services industry. Responsible for all vendor management activities of BPO partner, including budgetary and contractual accountabilities, of a team of more than 150 employees.Achievements:- Joined as Assistant Manager, promoted rapidly through a series of increasingly responsible management positions - based on strong operations results and Team Leadership performance.- Key involvement in the renewal of BPO partner’s Master Service Agreement, as well as operating Statements of Work - including active in the negotiation of operational delivery targets/penalties.- Made positive change and development of direct reports, through consistent performance management steps, as well as introduction of employee recognition strategies.

Lower Sackville, Nova Scotia

- Managed daily operations of an inbound contact center, for a team of more than 150 employees - client was one of the top telecommunications provider within Canada.- Responsible for leading a major transition, moving all in-house contact center employees to a home-based work setting.

St. John'S, Newfoundland