As a retail sales manager, I oversee the operations and performance of multiple wireless stores in the region, ensuring customer satisfaction, sales growth, and profitability. I have more than 20 years of experience in managing teams, driving direct sales, and providing excellent customer service in the wireless industry.I am passionate about delivering innovative solutions and services to our customers, while empowering and motivating my team to achieve their goals. I have a proven track record of increasing sales revenue, customer retention, and employee engagement, thanks to my skills in Microsoft Excel, Microsoft Word, cold calling, and team building. I am also a graduate of Bucks County Community College with an associate's degree in business administration and management.