David Wands Email & Phone Number

Norwich, GB

Responsible for coordinating initiatives to improve productivity across the EU last mile network. This involved delivering projects impacting the EU network as well as identifying opportunities through wide scale data analysis and working with local leaders to drive improvements and standardisation.Responsible for working with diverse teams across the.

Responsible for leading the European Delivery Team of specialist coaches to implement ActiveOps solutions to our European Banking, Insurance and BPO clients. I was responsible for on time/budget project delivery, risk management, enabling customer success and advocacy, delivering a successful business handover, ensuring coaches were fully supported to.

Responsible for enabling a growing network of partner organisations to identify and deliver opportunities to help customers by deploying the ActiveOps software.

Responsible for leading multiple projects across a wide range of businesses and their leaders to ensure they have the capacity, control and choice to deliver operations excellence. Responsible for leading teams of expert coaches to implement our Active Operations Management (AOM) solutions provide service organisations with a complete approach to.

Multiple

Responsible for leading teams of internal consultants and business improvement specialists to identify and implement transformational and tactical changes to improve customer experience and business effectiveness. Ability to utilise Lean, Agile, Design Thinking and Customer Led Design methodologies to ensure the best approach and outcomes for the project..

Responsible for leading teams of Lean Change specialists to identify and deliver customer improvements across RBS

Responsible for leading large workstreams within varied lean projects to improve customer experience and business effectiveness. Coach front line teams and managers to build leadership skills to ensure continuous improvement and ensure sustainable change.Undertake complex diagnostic, design and implementation activity using strong technical business.

Proactively manage a portfolio of customers to ensure the portfolios income increases and customers receive the best possible service. Wide ranging knowledge of bank products and an ability to match customer needs to financial products. Exemplary relationship building skills to build long lasting productive connections with customers and become their.

To review customers often complicated financial needs and recommend tailored solutions.Communicate effectively and efficiently with a diverse range of customers with complex needs

Bachelor’S Degree, Social Sciences, 2:1

Education record

including Maths, English and Science

Education record

Sociology, Geography, Politics & General Studies

Bachelor Of Arts (Ba), Social Sciences

Certificate of Higher Education in Geography and Sociology