Client Support Coordinate queue of requests. Analyze user requirements. Communicate status of work in progress (level of effort, expected delivery date). Coordinate production deployment and associated activities (Release management, Validation). Interact with various to coordinate and resolve issues – both pre-deployment and post-deployment to production. Maintain application validation documents and Standard Operating Procedures. Expected to independently determine solutions, and to communicate best practices within the team. Expected to work independently with end-users and business partners to understand requirements and design and estimate solutions. Handles multiple small to moderate size project assignments concurrently. Establish good working relationships across global businesses and geographies with both IT and business people. Participate in application governance meetings. Make recommendations and assist with prioritization of projects.

Work extensively with Davison’s HRPyramid solution, Entrinsik’s Informer Business Intelligence and Data Analytics and Tableau Business Intelligence and Analytics and softwareConduct internal and external client training for Informer data analytics platform and Tableau BI softwareResponsible for the creation and updating of Weekly, Monthly, Quarterly KPI’s that include Service Desk Tickets,Projects, System Performance and Utilization, Client Satisfaction using Tableau and Microsoft ExcelDesign, development, testing release management and modification of internal and external client public shared reportsReview launched reporting schedules and relaunch when needed, identify unknown schedule owners remove disabled schedules, schedule modifications, system performance and client impactPerform operational audits and system maintenance of key Business Intelligence processes

Develops and designs new reporting functionality and creates custom reports for data analysis and/or project updates in response to Business needs and continuous improvement. Applies technical knowledge to develop Quality Solutions using data from multiple databases including a Data Warehouse, ERP system, Quality Software Modules and Microsoft applications.Leads and executes Quality System Projects. Assigns, tracks, and manages deliverables and documentation. Applies statistical methods for analyzing data to evaluate current processes. Recognizes and reports trends or patterns that impact department or overall business goals and presents the conclusions to appropriate management.Provides constructive critical analysis and makes final requirements recommendations for management decisions.Identifies, analyzes and resolve problems concerning defects, questionable function, errors and inconsistencies in program functions and content.Serves as in house consultant in the areas of data collection, analysis and presentation.

Accountable for all activities assigned to the project team. Facilitate and monitor work efforts on a daily basis. Track project status and schedule and report to senior management. Develop project plans, risk management plans, and project documentation. Identify teamwork assignments.Communicate with all areas of the enterprise, including senior management and external parties that impact the scope, budget, risk, and resources of the work effort. Track key project milestones and adjust project plans and/or resources to meet customer needs. Facilitate the definition of business goals and the activities required to successfully meet those goals. Develops and monitors project plans, risk management plans, and project documentation from scope to post implementation. Ensures project documentation and deliverables are complete, on budget, within scope, and in accordance with standards.Identifies items that impact the scope, budget, risk, and resources of the work effort. Monitors resource requirements based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted. Responsible for the development, execution, and maintenance of project communications. Facilitates effective communications between all parties involved in the project and/or work efforts. This will include meetings, correspondence, status reports and other documentation.Identifies the impact of issues arising from the work efforts and/or resource requirements. Manages the project issues throughout the project life cycle. Communicates the implications of changes to the project scope with senior management and other appropriate parties. Responsible for ensuring all work efforts have appropriate documentation for audit purposes utilizing project methodology standards in accordance with the ISSM.

Work with with senior customer staff, from business, industry and IT perspective, to understand & extend their needs, and subsequently to define the solution and high level blueprint to meet these requirements. Generate up-sell opportunities to develop customer's business by deploying Oracle products with particular focus on Pharmaceutical Applications.Develop innovative Value Propositions for, and work in partnership with, Sales in order to maximise the generation of license sales revenue in Oracle’s Pharmaceutical Applications.Engage in designated opportunities by applying Life Sciences industry insight and R&D market & product knowledge to opportunities. Product Champion for Oracle on the RDC/OC platform.

Assemble and drive cross-functional project teams, identify resources needed, and develop detailed project plans and schedule to ensure on-time completion of projects. Communicate frequently with team members regarding project status and identify and resolve project problems, issues and risks.Execute the actions necessary to resolve project problems/issues and reports on mitigating steps and actions taken to ensure timely deliverables, project success and quality. Provide weekly status reports highlighting accomplishments, plans and issues to project team members and Vice President of Project Management.Work collaboratively with other Project Managers to develop and implement project planning methodology, tools, and standards, to promote consistency in how projects are run in OmniComm Systems.Cultivate inter-departmental relationships.

Managed all Information Technology Security Projects; (IT) controls reviews, SOX reviews. Ensure compliance to HIPPA and SOX IT security requirements. Supervise Security Analyst and oversee user account administration. Implementation and monitoring of security best practices throughout the organization. Manage the selection, validation, implementation and Quality Assurance of all Security based applications including the DBMS, Active Directory monitoring and Identity Management systems. Monitor monthly security activity against all production databases. Perform annual IT Risk Assessments and responsible for creation of IT Security Plan. Oversight of annual third party security audits in addition to network instruction testing and detection. Recommend security controls on all application development and network projects. Develop quality reviews and improvement processes around all IT functions.

Project Management responsibilities for the Department of Education - Special Education. Responsibilities included estimating cost of all Special Education JAVA and Email associated based projects. Includes design, analysis, special enhancements and projects relating to the resolution of production issues. Performed Data Security audits and evaluations and updates to the State of Minnesota Business Continuity Plan. Implemented automatic email notification system from Web functionality to all levels of user based on functional status of Special Education enrollment status.

Direct all Project Leaders in US, Europe, Clinical Data Management resources and Contractors on all Cardiac Surgery clinical projects. Report to IT Director of Cardiac Surgery. Successfully co-lead effort to consolidate servers of five worldwide Medtronic business units and web-sites.Execute and supervise all phases of clinical PMO projects and provided a single point of contact for the business unit for those projects. Responsibilities include developing project timelines, obtaining consulting resources and managing all project budgets in conjunction with the consulting Project Leader.Implemented the Quality Assurance and Validation process and standard operating procedures of the Oracle Clinical and supporting Financial platforms and architecture. Responsible for the administration of Cardiac Surgery IS Data Security at Application, UNIX, DBMS and Windows levels. Included UNIX security, DBMS SQL securityResponsible for the management, implementation, Quality Assurance and validation of all application clinical studies and Projects.

Responsible for the development, training and support of multiple platforms in Pillsbury’s Invoicing group. Project Leader on several critical development and enhancement projects. Reported to Director of Finance. • Project Lead responsibilities in invoicing group which responsibilities included estimating cost of application enhancements, development of daily production issue solutions, and performing associated programming maintenance to correct production issues.• Project Leader on successful implementation of company wide financial forecasting system.• Designed, implemented and ultimately responsible for training and support of Pillsbury’s international profit and loss client server platform.• Lead technical supervisor responsible for the support and maintenance of Pillsbury Short Term Ordering and Product Invoicing Systems.