David Ward Email & Phone Number

Greater Bristol Area, United Kingdom

Greater Bristol Area, United Kingdom

Working within the Investment and Development Directorate I’ve led a team through a transformation programme and embedded them within a wider sales and marketing team. With the support of the wider team, I’ve overseen our shift in approach to the delivery of our service utilising the central administration and advisor teams embedding resales and staircasing as part of a more holistic approach to sales.Introduced a RICS surveyor panel providing our customers support in obtaining valuations… Show more Working within the Investment and Development Directorate I’ve led a team through a transformation programme and embedded them within a wider sales and marketing team. With the support of the wider team, I’ve overseen our shift in approach to the delivery of our service utilising the central administration and advisor teams embedding resales and staircasing as part of a more holistic approach to sales.Introduced a RICS surveyor panel providing our customers support in obtaining valuations at a more competitive priceAgreed a new approach to lease extensions with our Customer Specialist colleagues with the support of our surveyors panel to the betterment of our customerPartnered with NicheCom giving customers more choice in the sale of their home and the option of professional photographs and floorplansPartnered with a preferred estate agent, again providing more choice to the customer and an agent with proven experience in shared ownership salesOperational lead for the development changes required to support the new shared ownership model lease and 1% staircasingWorked collaboratively with Homes England, the NSG and other providers with the affordability changes introduced by HE Show less

Bristol, England, United Kingdom

Responsible for a team of 6-10 supporting customers in the sale of their home and purchasing of more shares (staircasing). Responsible for ensuring compliance with the lease and Homes England Capital Funding Guide. Responsible for forecasting annual income based on previous trends, market activity and external factorsIncreased staircasing activity by 60% aligned to changed business aspirationsSupported the wider Home Ownership Team providing landlord services to 6000 shared… Show more Responsible for a team of 6-10 supporting customers in the sale of their home and purchasing of more shares (staircasing). Responsible for ensuring compliance with the lease and Homes England Capital Funding Guide. Responsible for forecasting annual income based on previous trends, market activity and external factorsIncreased staircasing activity by 60% aligned to changed business aspirationsSupported the wider Home Ownership Team providing landlord services to 6000 shared owners acting as Regional Lead Show less

Kensington And Chelsea

Managing a team responsible for all day-to-day managment of c. 2500 leasehold properties. Responsible for all aspects of Home Ownership; service charge queries, solicitors enquiries, delivering compliant s.20 consultationWorking with our Head of Income integral to the reduction of the service charge/major work debt from £8.9m to £1.1mOperational lead on consultation, both statutory s.20 and non-statutory in respect of capital works and procurment with improved transparency that… Show more Managing a team responsible for all day-to-day managment of c. 2500 leasehold properties. Responsible for all aspects of Home Ownership; service charge queries, solicitors enquiries, delivering compliant s.20 consultationWorking with our Head of Income integral to the reduction of the service charge/major work debt from £8.9m to £1.1mOperational lead on consultation, both statutory s.20 and non-statutory in respect of capital works and procurment with improved transparency that contibuted to increased customer satisfaction. Show less

Public Policy & Business Studies, 2:2

Education record