David Ward-Webster Email & Phone Number

Nottingham, England, Gb

Nottingham, England, United Kingdom

United Kingdom

🏢 Current Role: Serving as a Product Owner/Product Manager at Sorted Group, where I lead strategic initiatives to optimize product features and enhance customer satisfaction. Overseeing cross-functional teams and leveraging Agile methodologies to drive product development and delivery.💼 Key Achievements:Led UI improvements to enhance usability, resulting in increased customer satisfaction.Achieved a 70% reduction in hosting costs through strategic optimization.Exceeded forecasted application subscription adoption by 30% for FY 2024/25.Deprecated free application subscription package, migrating over 50% of users to paid packages, resulting in a 40% revenue increase for FY 2023/24.Presented quarterly roadmaps for board approval, driving alignment with strategic objectives.

Nottingham, United Kingdom

Implementation and support specialist at Parcelhub.My primary role to introduce new customers to the Parcelhub services, functions and tools, ensuring things slot into existing processes for an easy transition. This involves an extensive knowledge of the Parcelhub suite of services and tools, a broad and rich understanding of various despatch environments and processes, and the ability to solve problems. A wider knowledge of IT (networking, security, API's, DNS etc), selling platforms and OMS/WMS is also utilised daily.