● Drove revenue growth by securing new clients, which resulted in increased profitability.● Developed problem-solving capabilities in tackling diverse technical challenges and educating fellow team members by acquiring new computer skills.● Managed ongoing maintenance of company clients' PCs by detecting and resolving technology issues, such as software compatibility issues and hardware malfunctions, predominantly on Windows PCs.● Elevated client satisfaction levels through the resolution of technical computer problems and delivery of technical support.● Provided technical support, help desk assistance, and customer service, with occasional field technician duties.

Classroom Management, Lesson Plan Implementation

● Provided personalized support to teachers for students with special needs, ascertained a conducive learning environment, and fostered student engagement.● Boosted the progress in reading and math for a student with autism by two years within a year through the execution of behavior modification techniques, coupled with SmartBoard technologies

● Performed PC-based audio editing and recorded interviews, while also serving as an On-Air Personality.● Expanded the show's audience and amplified user engagement by crafting captivating audio promos using innovative editing techniques on Windows PCs.

● Acquired essential skills in media production while instructing students in PC-based video editing and broadcasting techniques.● Enhanced student creativity and enabled video production project completion by devising and applying new non-linear editing programs on Windows PCs.

● Strengthened community relations and elevated the school district's community image by filming and editing footage of school events for weekly broadcasts.

● Preserved sound effects and protected against loss through digital recording, cataloging, and backup of all assets.● Delivered exceptional sound production for acclaimed film and TV productions, including "Brokeback Mountain," "Robots," "25th Hour," "Because of Winn Dixie," HBO's "Angels in America," and Showtime's "Just Another Story."o Showcased in DVD bonus content for Men in Black 2.

● Delivered technical support to students utilizing digital and analog editing systems, including troubleshooting and guidance on non-linear editing platforms.● Leveraged a technical support system, aimed at reducing resolution time and enhancing students’ satisfaction levels.● Deployed troubleshooting strategies resulting in a noticeable decline in support tickets and a boost in overall system reliability for clients.