David Wasowski Email & Phone Number

Tralee

Tralee, Co. Kerry

Tralee, Ireland

 1st and 2nd line of support in very busy computer retail business. My duties included troubleshooting computers, printers, tablets, network devices and computer peripherals both onsite and over the phone, then either swapping them, sending to proper repair agents or fixing in the store. Providing help with SOHO type network equipment both onsite and over the phone.  Maintaining repairs and service points databases based on SQL Server 2005 Trained 5 new staff members in effective diagnostic and repair procedures. Acquired “Superstar” award for customer service excellence.

Tralee

 2nd line support in a family run computer business that provided IT, network and office equipment to people in Kerry for almost 15 years Maintaining health, transition and further development of products, transactions and repairs database (based on SQL Server 2000 and 2005) Troubleshooting, configuring, installation and repairing of both laptop and desktops Designing, maintaining and installing IT networks for small and home businesses

Slupsk, Pomeranian District, Poland

 Building desktop and laptop systems from parts and barebone modules Repairing both computer hardware and software Designing, maintaining and installing IT networks for small and home businesses including administering their servers based mostly on Windows Server 2003 (File, Printers, DHCP, RADIUS, IMAP/POP3, AD and DNS ) Designing and maintaining websites (HTML, CSS, PHP, MySQL)