Ensured quality control by identifying areas of improvement. Established goals and objectives once areas of improvement had been identifiedDeveloped and initiated a strategic training program developed for all FOH staff geared towards improving the overall member experiencePromoted a professional, fun and relaxed environment for all members and staffOversaw 40 staff along with 3 supervisors in four unique outletsIntroduced trendy products to help support a… Show more Ensured quality control by identifying areas of improvement. Established goals and objectives once areas of improvement had been identifiedDeveloped and initiated a strategic training program developed for all FOH staff geared towards improving the overall member experiencePromoted a professional, fun and relaxed environment for all members and staffOversaw 40 staff along with 3 supervisors in four unique outletsIntroduced trendy products to help support a diverse and impressive menuEnsured that costs remained inline by working closely with the Hospitality manager, supervisors and service staff Show less

Responsible for coordinating total service of specific banquet functions and assisting departmental administrationResponsible for the appropriate and timely set-up of all functions and meetings while maintaining standards of food, beverage and meeting specifications Lead a dynamic team of up to 68 associates for events as large as 1200 guestsResponsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and… Show more Responsible for coordinating total service of specific banquet functions and assisting departmental administrationResponsible for the appropriate and timely set-up of all functions and meetings while maintaining standards of food, beverage and meeting specifications Lead a dynamic team of up to 68 associates for events as large as 1200 guestsResponsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees Show less

• Oversee member events from the initial member consultation stages, to planning club activities and overseeing the actual events; ensure event success by following up on events to gauge client satisfaction • Involved in the personal hiring of 7 staff and collaborated within a team of other F&B Managers to handle all staff scheduling, training procedures and disciplinary actions • Collaborate in a team of 3 to discuss departmental needs; introduced a monthly, quarterly and yearly… Show more • Oversee member events from the initial member consultation stages, to planning club activities and overseeing the actual events; ensure event success by following up on events to gauge client satisfaction • Involved in the personal hiring of 7 staff and collaborated within a team of other F&B Managers to handle all staff scheduling, training procedures and disciplinary actions • Collaborate in a team of 3 to discuss departmental needs; introduced a monthly, quarterly and yearly employee review program in order to review individual employee performance and develop on strengths and weaknesses Key Achievements: ✔ Streamlined personnel workflow by sourcing the right talent to cut down on labour costs including hiring a full-time bartender for all member and private events whose advanced skill set covered the service work of 3 bartenders Show less

• Direct a staff of up to 30 employees accountable for service delivery; provide ongoing mentorship and support • Demonstrate versatility by moving between different departments and managing various outlets including both a fine-dining and a casual restaurant, a Marche, banquet and stewarding departments along with two full-service bars • Hold monthly staff meetings to relay client feedback to all employees to assess team and individual performance and make suggestions and brainstorm to… Show more • Direct a staff of up to 30 employees accountable for service delivery; provide ongoing mentorship and support • Demonstrate versatility by moving between different departments and managing various outlets including both a fine-dining and a casual restaurant, a Marche, banquet and stewarding departments along with two full-service bars • Hold monthly staff meetings to relay client feedback to all employees to assess team and individual performance and make suggestions and brainstorm to see how client satisfaction scores in which areas can be increased • Employ a “lead by example” style of managing by engaging staff in on-the-spot coaching on a daily basis, jump in if they need immediate assistance and consistently acknowledge and appreciate staff for experience performance Key Achievements: ✔ Went above and beyond alongside 120 other managers during a major strike of 650 team members in 2011; successfully ran the hotel at 75% occupancy for total of 13 consecutive days by pulling up to 20 hour work days ✔ Successfully increased hotel revenues by an extra $40K a year by introducing high brand power products Tropicana juices and corresponding brand Mega juices and revamped the stewarding department by bringing in new take-out containers and silverware; result of initiative increased quality of guest products, productivity and revenue Show less

• Accountable for all sports-related marketing items; created schedule for 15 staff and handled monthly inventory count liaised with vendors including liquor distributors personally bringing on board 3 new vendor relationships • Successfully increased Guest Satisfaction Scores (GSS) by spending time working alongside floor staff to motivate staff and increase overall productivity; resulting in a brand average increase of 5 pointsKey Achievement: ✔ Contributed to a $20K revenue… Show more • Accountable for all sports-related marketing items; created schedule for 15 staff and handled monthly inventory count liaised with vendors including liquor distributors personally bringing on board 3 new vendor relationships • Successfully increased Guest Satisfaction Scores (GSS) by spending time working alongside floor staff to motivate staff and increase overall productivity; resulting in a brand average increase of 5 pointsKey Achievement: ✔ Contributed to a $20K revenue growth by bringing in new and existing clientele from the French Quarter within a 4-week duration by introducing the city’s largest big screen TV to play football games Show less

• Managed up to 25 staff in a fine-dining American steakhouse seating up to 120 people, pool and in-room dining departments; trained new supervisors and associates and created staff schedules for multiple outlets • Collaborated with the Operations Manager to create a strategic marketing plan during the financial crisis; plan included revamping the menu, lowering prices and discerning the restaurant’s target customer base Key Achievement: ✔ Coordinated a local business outreach… Show more • Managed up to 25 staff in a fine-dining American steakhouse seating up to 120 people, pool and in-room dining departments; trained new supervisors and associates and created staff schedules for multiple outlets • Collaborated with the Operations Manager to create a strategic marketing plan during the financial crisis; plan included revamping the menu, lowering prices and discerning the restaurant’s target customer base Key Achievement: ✔ Coordinated a local business outreach by developing a “Half-House Lunch” initiative which included serving customers an appetizer, entrée and dessert within half an hour Show less