Leading the creation of the Americas Systems Engineering team for software sales into the Service Provider market. Focus on SP Network Transformation to software networking through cloud enabled networking and Gen AI Network Fabrics.- Partnering with Service Provider partners to align business and technical needs to grow operating margins- Identify and Develop strategic initiatives in the SP and AI domains for North America aligning to emerging market transitions- Align go-to-market approaches between DriveNets, Partners and SP customer base helping them simplify network operations via a software enabled networking- Analyze and evolve sales and business process to efficiently deliver software needs of the customer segment- Attract, develop and retain Sales Engineering talent focused on customer success

Established, built, and led the America Architecture organization across North and South America, focusing on network and data center transformation for Enterprise and Production Networks for the Service Provider, Enterprise, and Public Sector businesses, resulting in $9B+ in sales (for FY21 & FY22). - Partnered with Sales, Business/Development, and Senior Leadership to develop technical strategies aligned with engineering teams and ecosystem partners to optimally grow the business aligned to customer business objectives.- Developed strategic initiatives such as AI for Networking, optimizing Large Language Models, SaaS Networking, Cloud-enabled Operations, and the intersection of Network, Data Center, and Security.- Created joint go-to-market plans with the sales, development, and partner organization, generating the first $ 1B quarter year over year and enabling FY growth of 36%. Led the restructuring of two isolated organizations to align them with field sales.- Increased field engagements by 45%, generating $140M+ in sales. Managed the first-ever team member to receive the Chairman's Club Award for the top 1% of sales, which garnered team recognition. - Developed KPIs focused on key field and market metrics aligned to key account engagements, development priorities and SE alignment to align field sales and development organizations to key customer opportunities.- Enhanced market reach by leveraging extended teams through the partner ecosystem, which scaled the effectiveness of the go-to-market strategy. - Managed the pre-sales engineering team, attracting new and retaining existing top engineering talent. Created a highly effective team culture of transparency and trust by promoting curiosity, team development, mentoring, and coaching.

Led multiple solution engineering teams, responsible for the Tier 1-3 Service Providers sell to and sell through to Enterprise partners. Led and directed engineering sales, operations, and Cisco's technologies and customer architectures in the U.S., Canada and Latin America.- Enabled peak sales growth of 165% year-over-year by working with the engineering team to develop a technical strategy. Shared development needs, key priorities, and business impact with senior leadership to secure sales and engineering strategy alignment.- Drove engineering and business alignment for transformations in Data Center (cloud & on-prem), Mobility, Operations (automation/orchestration), Enterprise Security, and Network Architecture. - Created and managed an Engineering Rotation Program with job shadowing across the Americas for three years, enabling peer-to-peer development, mentoring, and knowledge and best practices sharing across business units. This initiative also enabled engineers to deliver better results to customers. - Partnered with the engineering team to set technical direction and vision for business while aligning Cisco's roadmap to customer business needs. - Provided direct engagement to transform customer network practices to focus on operational simplicity while delivering new technologies around Cloud Operations & Security, NetOps, and Software Defined Networking. - Collaborated with Sales Leadership to develop and implement sales strategies and solutions to address customer business challenges.- Awarded Manager Excellence Award (FY19) for exceeding sales plans for multiple years.

Senior Engineering Leader focused on pre-sales engineering, operations and client architectures for a Tier 1 Service Provider. Focus on delivering innovations in technology to grow customer residential and business revenue while decreasing their operational cost as well as improving their enterprise experiences for their internal employees.- Partnered with business partner to develop and execute on account strategy- Led technical innovation and strategy for pre-sales effort with engineering organization- Evolved engineering culture by adopting an engineering + business model to focus on customer business needs- Exceed account financial objective for multiple years, expanding revenues by 15%

Responsible for leading a Systems Engineering team responsible for design, architecture and implementation of Cisco's next generation services around Cloud, Video and Voice.- Facilitate and manage Senior customer to Cisco Business Unit interlock process to ensure development alignment to achieve customer business success- Engage in Executive and Senior level visionary discussions to shape joint business opportunity- Mentoring, coaching and development responsibility of System Engineering team and peer organizations- Awarded FY12 Sales Champion

Partnered with engineering teams through customer facing engagements to design and deliver on network strategies to grow their residential offerings. Managed technical account needs around VoIP offerings, Video Content Delivery Networks (CDN) and network service operations.- Created and managed customer User Group for their residential service offering to collaborate on forward looking architectures and operating models- Designed and implemented internet services for the evolving Cisco offerings in VoIP and Video offerings- Awarded Systems Engineer of the Year FY09

A part of a Global Systems Engineering organization focused on solving customer facing issues around capacity planning, growth or operations of ARRIS' DOCSIS/CMTS technology to deliver VoIP solutions. - Worked with customers across 5 continents and 22 countries in a pre/post sales role- Led design, testing, interoperability & deployment activities across various customer segments- Created and delivered value-based customer training and technical content

Design engineer working in the Paper Industry to help automate various systems and processes to improve plant efficiency and safety. Responsible for understanding various plant process, developing work flow, software coding, user interface development and implementation into factory operations.- Responsible in partnering with plant operations to understand process across 3 state region- Develop, test and train plant operators on new automation platforms- Installation and validation of new automation systems into factory (PLC/DCS programming), CAT5 networking, electrical wiring to valves, drives, motors and conveyors