Provide network administration (configuration, deployment, maintenance), computer networking, and router, switch, and satellite installations.• Provide and manage all VOIP Installations and Deployments • Maintain Audio / Visual, Closed-Circuit TV/ Surveillance Equipment • Perform Desktop/ Laptop Support, Digital Signage, Disk Storage, DSL Installation, Fiber, General Wiring, High Voltage Cabling, Home Electronics & Entertainment, Home Theater & Flat Panel TV, Kiosk, Low Voltage Cabling, Multimedia, Network Router/Switch, Point of Sale (POS), Printers/ Copiers, Server Hardware, Server Software, Site Survey, Telecom • Configure all Security Camera Installations (DVR setups, Camera Mounts)

Performed remote and on-site support for end users, analyzing and resolving problems for existing network issues and troubleshooting hardware and custom software to resolution.• Provided Customer Service and Support for all assigned projects• Configured LAN/WAN Networking using TCP/IP• Performed hands-on PC troubleshooting, repair, and maintenance• Initiated and managed network configurations and installations

Provided configuration and support as a field technician for customers, assisting with basic data entry in SalesForce, and providing remote support for end users.• Served as the first point of contact for customers seeking technical assistance over the phone or email• Performed remote troubleshooting through diagnostic techniques and pertinent questions• Determined the best solution based on the issue and details provided by customers

Worked closely with production staff (11 employees) to complete daily tasks.• Maintained and managed all procedures, production, inventory and shipping • Involved in almost every step of the manufacturing process from receiving raw material from vendors to developing the finish product• Responsible for Quality Assurance Team to make a better product and work environmentTraining Staff to be fully utilized throughout the company

Managed all Computer System Sales and retail store responsibilities as well as performed hands-on PC troubleshooting, repair and maintenance.• Experienced with customer service, part orders, billing, and payment history services• Network Configuration and installations• Daily business operations