David W. Email and Phone Number
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A qualified technology leader, with 10+ years’ experience building and leading technology teams to provide services and support that consistently exceed in performance and provide a lasting positive experience. Most recently leading a team of 25 to some impressive service management metrics, including 98% SLA adherence and an average NPS score of 9.8+.A proven track record at leading and delivering large-scale IT projects in infrastructure, end-user technology, property fit-out and relocation, and acquisitions and divestments ($70 million acquisition and disposals of subsidiary businesses). Highly successful at managing and helping others feel comfortable with the resulting change of these projects, while delivering the required operational efficiencies without compromising outcomes.Highly skilled as a technical operations manager, with comprehensive infrastructure (on-prem, hybrid, and cloud) experience and delivery of cyber security and governance initiatives. Complemented by strong stakeholder management and business partnering to ensure delivery of business objectives and a great functional reputation.
Lj Hooker
View- Website:
- ljhooker.com.au
- Employees:
- 4541
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Head Of Technology Service Management And OperationsLj HookerSydney, Nsw, Au
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Senior Its ManagerEducation Centre Of Australia Mar 2024 - PresentSydney, Nsw, AuEducation Centre of Australia a private education provider - offering Higher Education, Vocational & English Language courses, and University Degrees via a multitude of internal brands and partnerships with leading national Universities. The Senior ITS Manager is responsible for ITS Systems & Project Delivery in addition to ITS Operations and Infrastructure. Including management and strategic planning for the respective teams within the function and reporting into the group IT Director. -
Head Of Technology Service Management & OperationsLj Hooker Aug 2022 - Nov 2023Sydney, New South Wales, AuManaged the Technology Operations team for the LJ Hooker corporate function – including Technical and Application Support, Infrastructure, and DevOps/Site Reliability.High level reporting, analysis, budget, and management of performance of all IT Operational services.Oversight of hosted infrastructure, security, applications, Service Desk, and general functional performance including financial performance and reliability.Oversee and manage business and technology transformation projects to meet corporate objectives and further strengthen functional value proposition and reputation
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Head Of It Operations, Asia PacificStudy Group Mar 2020 - Feb 2022Brighton, GbLed the IT function across the region (Australia, New Zealand, Singapore, and 20+ regional offices across Asia). This included responsibility for all end user compute, infrastructure, support, service management (request, incident, problem, change, asset, and knowledge management), security, audit, budget, disaster recovery, backup, and IT strategy in region. While continuing to steer the technology function as a member of the IT management team, this role operated in an expanded capacity as a member of the executive leadership team, delivering updates and driving synergies in IT strategy, innovation, and implementation. -
It Operations Manager, Asia PacificStudy Group Oct 2014 - Mar 2020Brighton, GbLed and managed a de-centralised team of IT professionals across Australia, New Zealand, and Singapore to provide the best possible end-user support, maximum possible up-time for all infrastructure and ensure that all users have the necessary access to their required systems at all times. Responsible for all end user compute, infrastructure, support, security, budget, disaster recovery, and backup in region. Direct Reports – 6, team of 25 located across Australia, New Zealand, Singapore.
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It Infrastructure Manager, Asia PacificStudy Group May 2012 - Sep 2014Brighton, GbLed the IT infrastructure team across the Asia Pacific region to better align with and support the rapidly growing Australian and New Zealand business operations. Taking responsibility for all infrastructure maintenance, support, networking, security, patching, backup, and disaster recovery in region. This included management and matinenance of two data centre co-locations and 20+ campus or office locations with significant infrastructure footprint. Covering numerous technologies and applications not limited to: Dell, HP, Cisco Meraki, VMware, Microsoft, Linux, web and DB services (Apache, NGINX, keepalived, HAProxy, IIS, MSSQL, MySQL, MongoDB), SANs, wireless, telecommunications (SIP, SfB/Teams), and firewall and security appliances.
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Learning Systems ManagerStudy Group Jun 2011 - May 2012Brighton, GbChosen to lead a new team directly responsible for all student learning and education platforms and infrastructure. Responsible for development (PHP, MySQL) of Study Group's learning management system portfolio and associated infrastructure (Linux, Apache, MySQL, keepalived, memcached) - oversaw significant infrastructure upgrades and introduction of DevOps practices and source control (GitLab).
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It Application SupportStudy Group Jul 2010 - Jun 2011Brighton, GbHired to provide application support across Study Group's technology platforms with a specific focus on the reputation and reliability of its learning and education platforms. Facilitated a reduction in downtime to well within the required SLAs and increased performance and capacity by over 300% in each category.
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Information Technology System AdministratorParramatta Marist High School Jan 2007 - Dec 2009Westmead, New South Wales, Au -
Information Technology Support Officer/Network EngineerCatholic Education Diocese Of Parramatta Jan 2005 - Dec 2006North Parramatta, New South Wales, Au
David W. Skills
Frequently Asked Questions about David W.
What company does David W. work for?
David W. works for Lj Hooker
What is David W.'s role at the current company?
David W.'s current role is Head of Technology Service Management and Operations.
What is David W.'s email address?
David W.'s email address is dw****@****oup.com
What skills is David W. known for?
David W. has skills like System Administration, Management, E Learning, Infrastructure, Windows Server, It Operations, Higher Education, Vmware, Educational Technology, Change Management, Itil, Vmware Esx.
Who are David W.'s colleagues?
David W.'s colleagues are Bree Corrin, Wayne Dent, Kelsea Cress, Vanessa Bartosik, Brendan Le, Amy Batchelor, Jodie Bell.
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