David Weinrobe Email & Phone Number

United States

Plano, Texas

Manage a team of five desktop support technicians and administrators focusing on service delivery and problem solving while maintaining high quality customer support.Leads and manages desktop projects and implementations. Develops, manages, and maintains policies, procedures, processes, technical designs, and system documentation for the Desktop Services Team.Develops, implements, and oversees organizational and staff performance indicators to monitor the effectiveness of the Desktop Services Team. Responsible for the hiring process and recommending disciplinary action of team members.Provides leadership, mentoring, and coaching for all desktop services staff members. Works closely with other teams to implement and support new and existing technology solutions. Communicates project status to stakeholders. Responsible for timely completion of projects and service requests.Utilizes desktop and virtual management tools to drive standardization of desktops/virtual environment, created and maintain gold standard image for physical and virtual machines for enterprise.Oversees service requests and incident tickets related to desktop support and acts as an escalation point for urgent and complex support issues. Ensures timely and appropriate response to meet service level agreements. Monitors compliance with established policies and procedures.Oversees and maintains an accurate inventory of computer, software, printer, audio/video, and network equipment assets.Analyzes business needs and recommends desktop and security solutions. Develops statements of work, designs systems and services, and develops estimates for solutions. Provides weekly written team status reports.

Richardson, Texas

Site Administrator for multiple sites consisting of 400-plus employees. SMACS CUCM administrator, configure enterprise mobile devices via Cisco Airwatch. Install and image hardware and software for desktops and laptops using SCCM with appropriate configurations, Microsoft office 365 migrations, and liaison for network support for connectivity and latency issues. Consolidated IT assets from outdated data of two merged asset management systems. Verified, allocated, de-allocated to users, or deactivated and disposed according to IT asset disposal policy, kept updated daily.

Addison, Texas

installation of print and copy software for a University and evaluation of potential new software product.

Directed 4 desktop-support technicians tasked with resolving desktops, networking, peripherals, software, and hardware issues for 900-plus employees. Served as primary IT support for multiple sites, including sites in Latin America and Mexico. Escalated incidents as necessary. Administered and managed virtual systems and environments. Supported systems, network, and security audits. Assigned tasked tickets and projects. Launched new datacenter sites throughout country with support of 3rd-party vendors in concurrent role. Expedited internet access working with network engineers and ISP carrier. Installed hardware and software for servers and desktops with appropriate software configurations, back-up, and security systems. Administered user accounts, permissions, access rights, and storage. Oversaw hardware and software vendor patches and upgrades. Led 20+ seamless data-migration projects involving over a Petabyte of data, eliminated bottlenecks and resolved network related issues with SolarWinds monitoring software.