Spare Parts Coordinator. Communications with clients, agents, suppliers and internal. Searching for correct parts from Engineering drawings and documents. Making quotations and processing orders. Performing sales administration and some reporting. Serving clients globally.

Controlling deliveries into this busy distribution centre near Almere. Controlling paperwork, matching POs to delivery documents. Scanning and controlling delivered goods inside the warehouse.

Ensuring Television playout continuity and quality for 60 individual European and 10 Global channels (Nickelodeon, MTV, Comedy Central, Paramount Network, BET, Spike, Vh1, TMF, VIVA) broadcasted from the ViacomCBS location at NDSM Amsterdam.Communications with many internals stakeholders such as Scheduling, Content and Engineering contacts; as well as external distribution partners, worldwide. 24/7 shift pattern.From May 2018 I took on a new mainly day shift role. While still… Show more Ensuring Television playout continuity and quality for 60 individual European and 10 Global channels (Nickelodeon, MTV, Comedy Central, Paramount Network, BET, Spike, Vh1, TMF, VIVA) broadcasted from the ViacomCBS location at NDSM Amsterdam.Communications with many internals stakeholders such as Scheduling, Content and Engineering contacts; as well as external distribution partners, worldwide. 24/7 shift pattern.From May 2018 I took on a new mainly day shift role. While still doing some transmission operator checks and assisting the supervisors team with assigned tasks I would train and mentor the new staff and update some processes and documentation.I was a key source of current and historical information in the MCR so I would also be asked to do reports on the completeness and accuracy of master data for channels; as well as some reporting on technical set-ups for channels in some systems; plus other ad-hoc work.I always did the department meeting minutes, if i was at the meeting. I still did some 24/7 shifts in the Transmission Master Control Room, covering for vacations, illness, helping with special/live events etc. Show less

Assistance with website set-up and administration, setting-up the shop and warehouse, creating inventory administration and pricing files, assisting with pricing decisions, marketing activities related to launch, assisting the re-building in new location.

Supporting the sales process, all order administration and coordinating other back office work related to sales in EMEA, all within complicated processes and compliance with policies such as SOX and O2C. I was partnered first, for 4-5 years with a team of up to 8 sales people working for academic, government and health sectors in the Middle East & Africa. During this time the sales exploded to several times their initial value. Then I worked supporting another large team handling… Show more Supporting the sales process, all order administration and coordinating other back office work related to sales in EMEA, all within complicated processes and compliance with policies such as SOX and O2C. I was partnered first, for 4-5 years with a team of up to 8 sales people working for academic, government and health sectors in the Middle East & Africa. During this time the sales exploded to several times their initial value. Then I worked supporting another large team handling 'Corporate' customers all across Europe. Central contact for enquiries from clients, agents and all areas of sales, finance, legal and other operational departments (i.e. Credit Control, AR, Invoicing, Access & Entitlements, Helpdesk) in relation to specific customers I was supporting. I then also became an expert source of knowledge on all general sales and operations process matters and systems in use.My general work included: preparing detailed quotations and proposals; completing renewals; making ROI, cross-sell and upsell analysis; controlling client master data - administration and investigation; making legal contracts and amendments; chasing approvals and signatures; tax and credit control; managing credits/re-invoicing and proformas; providing customer care; reporting for management; offering process and efficiency improvement ideas; piloting new systems; writing process documents; giving presentations; training and mentoring colleagues. Heavy usage on CRM, Business Objects, Mail programs and MS -Excel, -Word, -Outlook and Adobe PDF writer, exposure to other systems like Oracle Financials, Salesforce, Delta. Show less

I was first employed as Web Editions Administrator to totally administer a project providing electronic access to academic, government and health institutions all across the EMEA region holding paper only journal subscriptions. I also completed all contracts and access work on the first ever E-Book and Book Series products and entitled several other special packages after company mergers and acquisitions.In October 2003 I also moved into the general E-Customer Services Representative… Show more I was first employed as Web Editions Administrator to totally administer a project providing electronic access to academic, government and health institutions all across the EMEA region holding paper only journal subscriptions. I also completed all contracts and access work on the first ever E-Book and Book Series products and entitled several other special packages after company mergers and acquisitions.In October 2003 I also moved into the general E-Customer Services Representative role at the E-Helpdesk, working in EMEA Middle and then EMEA North Region. Handling all customer care enquiries received through email, phone and online feedback mechanisms. Constant use of several databases and internet sites to handle enquiries about content, access and entitlements. Heavy usage on 'Customer System' (Controls content, users, products etc.), CRM, Mail programs and MS -Excel, -Word, -Outlook, data editing programs and special tools.Controlling access to several websites containing scientific journal articles and books. Dealing appropriately with customers across regions with all their technical and contract entitlements enquiries. Providing a lot of internal assistance in relation to questions or reports on accounts, rights, entitlements and procedures. Show less

Organisation and picking and dispatching of stock plus handling inbound deliveries at the large central warehouse of a French clothing company. Work in warehouse and some work in the office, SAP here.Order picking driving a truck - but not using a forklift.

Analysing the video and Internet conferencing product portfolio and performance, to adapt services, prices and processes as appropriate. Evaluated, developed, priced, piloted and implemented some new services and products.Wrote procedures and some ISO processes; created copy for website and printed marketing documents; proof-reading of other marketing materials; gave training and support internally and externally; made competitive analysis; attending trade-show events; presenting to the… Show more Analysing the video and Internet conferencing product portfolio and performance, to adapt services, prices and processes as appropriate. Evaluated, developed, priced, piloted and implemented some new services and products.Wrote procedures and some ISO processes; created copy for website and printed marketing documents; proof-reading of other marketing materials; gave training and support internally and externally; made competitive analysis; attending trade-show events; presenting to the UK and European senior management meetings. Show less

Management of client videoconferencing requirements, from reservation to invoicing, plus customer care. I was also actively involved with the developer of the new video reservation system.Moved into Marketing department.

Selling and administering car hire for customers using real-time reservations and payment systems. Dealing with any and all general enquiries and customer care calls. Busy call centre including evening/weekend work.

Just weekends and some evenings - Country Hotel - Serving clients at bar and lounge and events, stock management.

Selling hotels, flights and packages to customers and agents using real-time reservations systems. Also dealing with general enquiries and customer care calls. Piloted newest credit card authorisation system.

Finding and interviewing appropriate respondents for in-depth market research. Demanding time-frames and difficult quota criteria made the job challenging. This work also included lots of driving.

Serving in very busy nightclub, “Sports Bar”, traditional “Pub” on Eastbourne Pier.

Serving in council owned cafés, theatres, conference halls and other venues.

Responsible for Eurocamp business and customer requirements on a busy campsite in the Drôme, Southern France. Usual duties included: planning and preparing accommodation and equipment for customers’ specific needs; liaison with customers, campsite owner and staff, local tourist service providers and other organisations: gas, phone, doctors, hospitals, garages etc.In June I went to another camp in the Ardèche to take over for a few weeks because the two couriers there already… Show more Responsible for Eurocamp business and customer requirements on a busy campsite in the Drôme, Southern France. Usual duties included: planning and preparing accommodation and equipment for customers’ specific needs; liaison with customers, campsite owner and staff, local tourist service providers and other organisations: gas, phone, doctors, hospitals, garages etc.In June I went to another camp in the Ardèche to take over for a few weeks because the two couriers there already were leaving and two new ones were coming in a while.Customers from Netherlands, UK and Ireland, Germany and Scandinavia.I learnt my first Nederlands here! Show less

Same as below, plus I also did some financial and other office work, during major maintenance on Hovercraft.

Constantly providing good service to clients; ticket control; boarding and disembarking passengers; observing strict safety procedures; selling on-board and handling very large amounts of cash. Use of French and cultural awareness skills were essential. A challenging shift pattern was in effect.

Same as Grocery Supervisor details, plus increasing sales while minimising waste was a major task.

Responsibilities for control of the stock and ordering, increasing sales, detailed planning, controlling in-store merchandising and advertising, jointly supervising up to 10 full and part-time assistants.Controlling the warehouse and deliveries.

Part-time at college, keen to take responsibility, which led to my promotion in summer 1993.

Starting as a Sales Assistant I then moved on to Files Maintenance and Inventory Control, supporting a different manager and a variety of highly responsible administration tasks in each role.