David Whalen Email and Phone Number

· Successfully led world-wide implementation and support of electronic data interchange (EDI) as part of global ERP (QAD) implementation for a multibillion-dollar automotive tier 1 supplier. Directed multiple technical teams and vendors in implementing five ERP footprints, four EDI VAN providers, and over 700 trading partners. Designed and implemented complex technical solutions and process improvements to scale up the ERP system capabilities, achieving significant efficiency and response time. Solutions included complex financial, manufacturing and shipping relationships involving: North America (18 sites), Europe (3 sites), North Africa (1 site), Brazil (2 sites) and China (3 sites). · Experienced with various message types and multiple protocols including: EDIFACT, ANSI X12, Odette, VDA and XML.· Designed EDI guides and business processes for supplier trading partners.· Identified and implemented cost reduction and improvement projects while supporting tremendous growth in customer and supplier base, from less than 10 customer trading partners to over 100 customers and 600 active suppliers. · Responsible for writing RFQs for various projects and services from third party vendors including requests for EDI VAN services and requests for external consulting.· Responsibilities include oversight and management of IT resources, process analysis, customization design, 3rd party providers, service level agreements (SLA), and scope of work statements (SOW).

· Created a unique and thought-leading methodology that models and measures an organization’s strategy and customer relationship management (CRM). This methodology facilitates customer focus and strategy execution by improving measurement, communication, direction and resource planning.· Spearheaded development proof-of-concept for the Department of Defense and consultation engagements with Fortune 500 clients. · Demonstrated the innovative and thought-leading effectiveness of this solution by developing business from sales leads through client consulting.

Team manager and individual performer. Served customers such as General Motors, Buick and projects for other Fortune 500 companies.· Recognized for performance improvement for a high-tech development team for Fortune 500 clients. Led multiple initiatives to improve project leadership and management resulting in improved estimating, organizational learning, resource alignment and employee assessment. Oversight for as many as 17 development projects concurrently, service level agreements (SLA), team and personnel development.· Trusted with politically charged, internal project analysis, effectively providing direction for strategy and process improvement.· Successfully supported sales team with expert business analysis and estimating for Internet-based solutions, focusing on customer relationship management, including business development, project estimates, proposal and presentation of solutions.· Major contributor to EDS Innovates (organizational innovation program) including co-authoring Innovation 101, a corporate class on understanding innovation.· Successful in turning a difficult customer into a raving partner while providing business and technical consulting for Buick Service, Sales and Marketing. This resulted in new business for EDS while improving customer trust and satisfaction. Initiatives included business development, sales pursuits, information planning, data resource management and emerging technology planning.· Co-managed Buick’s first formal customer relationship management (CRM) initiative. Created Buick’s customer database which evolved into a GM-wide customer management system. · Designed and implemented multiple applications using client-server technologies, resulting in reduced cost of mainframe-based applications.· Initiated sales pursuits resulting in several multi million-dollar project wins, including EDS’ total acquisition of Buick’s Customer Assistance Center operations.