David Whaley Email & Phone Number

David Whaley(804) 874-0237DAVIDWHALEY@VERIZON.NETGlen Allen, VA 23060Trustworthy Area Store Manager with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity. Dedicated to motivating higher sales through positive reinforcement.Many years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Area/Store ManagerChristmas Tree Shops - Glen Allen, VA March 2017 to PresentHired store management, trained, and supervised 3 Virginia locations, each with 40-50 associates, enforcing high-quality standards of company operations.Located, developed, and promoted talented employees to create a hardworking leadership team.Revitalized store operations to better capture new opportunities and take advantage of changes in customer trends.Built positive and productive relationships with store and field leadership.Exceeded sales targets with well-developed sales strategy and empowering team coaching.Worked with loss prevention to decrease shrink and boost loss awareness.Store ManagerAC MOORE - Richmond, VASeptember 2002 to February 2017Promoted team cooperation, performance, and efficiency of 30-50 associates by fostering healthy environments focused on mutual success.Coached sales associates in product awareness, sales incentives and selling techniques, significantly increasing customer satisfaction.Set effective store schedules based on forecasted customer levels, individual employee knowledge and customer service requirements.Reviewed and monitored scheduling, purchases, and other expenses to maintain quarterly budget.Managed inventory control, cash control and store opening and closing procedures.Minimized on-site cash with frequent deposits and high accuracy in predicting sales.Maximized sales and minimized shrinkage through excellent customer service and adherence to company standards.Worked diligently to resolve unique and recurring customer comments, promoting loyalty, and enhancing daily operations.Branch ManagerAdvance America - Greensboro, NCJanuary 1999 to September 2002